Overview
Remote
On Site
Full Time
Skills
Managed Services
IT Infrastructure
Product Engineering
Cloud Computing
Artificial Intelligence
ServiceNow
Service Delivery
Knowledge Base
IT Transformation
Productivity
Partnership
Learning Management
FOCUS
Identity Management
Optimization
Technical Support
Slack
Standard Operating Procedure
Decision-making
Real-time
Data Visualization
Documentation
Workflow
Operational Excellence
Analytics
Regulatory Compliance
User Experience
E-learning
Customer Support
LMS Administration
Data Analysis
Security Operations
Training
Instructional Design
Computer Science
LMS
Workday
Forms
Microsoft Office
Microsoft Outlook
Reporting
Dashboard
Analytical Skill
Critical Thinking
Communication
Customer Service
Customer Satisfaction
Attention To Detail
Organizational Skills
Collaboration
Agile
Project Management
SAP BASIS
Law
Innovation
Recruiting
Job Details
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Overview
The LMS Specialist & Administrator is responsible for the administration, optimization, and support of Learning Management Systems (LMS) within Global Security Operations, with a focus on Cornerstone On Demand and Workday Learning. This role combines expertise in LMS platforms with strong skills in reporting, metrics development, data analysis, and customer support. The position ensures effective learning program delivery, robust data tracking, actionable insights, and responsive support for internal users and stakeholders.
Key Responsibilities:
LMS Administration & Support
Administer and support LMS platforms (Cornerstone On Demand, Workday Learning), including user management, content updates, troubleshooting, and system optimization.
Review, categorize, and action all training requests submitted to the team's shared inbox, providing access to courses, resolving permission issues, and answering navigation questions.
Work with senior administrators on complex requests and the setup of new training classes and modules.
Provide technical support and troubleshooting for LMS users via email, Slack, and other business applications.
Maintain and update training documentation, protocols, and standard operating procedures.
Reporting, Metrics, & Data Analysis
Develop, track, and report on key learning and operational metrics to measure program effectiveness and support data-driven decision making.
Generate and distribute regular reports to stakeholders, summarizing training completion, engagement, compliance, and other relevant metrics.
Create and maintain dashboards and reporting templates for real-time and scheduled data visualization.
Identify trends in reported issues and training program performance, using data to inform improvements.
Process & Communication Excellence
Design and update intake forms, process maps, and documentation to support training workflows and operational excellence.
Develop and maintain templated responses for general questions to ensure consistency in communications.
Organize, file, and tag emails for easy searching and record keeping.
Collaborate with cross-functional teams to align LMS reporting and analytics with business needs and compliance requirements.
Enhance end user experience with LMS and related knowledge platforms (e.g., Google Sites, GSKP).
Training Program Support
Support the development and implementation of e-learning, classroom, and webinar training programs by providing LMS expertise and reporting insights.
Qualifications:
Experience
Minimum 1-2 years of experience in LMS administration, reporting, or customer support roles supporting internal users.
3-5 years' experience in LMS administration, reporting, or related technology roles (preferred).
Experience with metrics development, data analysis, and reporting tools (e.g., Google Sheets, dashboards, or similar platforms).
Prior experience with Cornerstone On Demand and Workday Learning (required); experience with OnPoint LMS is a plus.
Experience in Security Operations or training program support (preferred).
Education
Bachelor's degree in Instructional Design, Education, Computer Science, Technical Communications, or related fields; or 3+ years of relevant experience.
Skills & Tools
Proficiency with LMS platforms (Cornerstone On Demand, Workday Learning).
Proficiency with Google Suite (Docs, Sheets, Slides, Forms, Sites), Office 365, and Outlook.
Experience with business reporting and dashboard tools.
Strong analytical and critical thinking skills.
Excellent written and verbal communication skills.
Exceptional professionalism and customer-service skills, motivated by customer satisfaction.
High attention to detail and strong organizational skills.
Ability to quickly learn and master new technology platforms.
High degree of collaboration and ability to work cross-functionally.
Agile and exhibits a strong sense of urgency.
Preferred Attributes
Passionate about technology and learning platforms, with the ability to learn and develop independently.
Ability to recognize and identify trends in commonly occurring user issues and keep instructions for resolving known problems up to date.
Strong organizational and project management skills.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Overview
The LMS Specialist & Administrator is responsible for the administration, optimization, and support of Learning Management Systems (LMS) within Global Security Operations, with a focus on Cornerstone On Demand and Workday Learning. This role combines expertise in LMS platforms with strong skills in reporting, metrics development, data analysis, and customer support. The position ensures effective learning program delivery, robust data tracking, actionable insights, and responsive support for internal users and stakeholders.
Key Responsibilities:
LMS Administration & Support
Administer and support LMS platforms (Cornerstone On Demand, Workday Learning), including user management, content updates, troubleshooting, and system optimization.
Review, categorize, and action all training requests submitted to the team's shared inbox, providing access to courses, resolving permission issues, and answering navigation questions.
Work with senior administrators on complex requests and the setup of new training classes and modules.
Provide technical support and troubleshooting for LMS users via email, Slack, and other business applications.
Maintain and update training documentation, protocols, and standard operating procedures.
Reporting, Metrics, & Data Analysis
Develop, track, and report on key learning and operational metrics to measure program effectiveness and support data-driven decision making.
Generate and distribute regular reports to stakeholders, summarizing training completion, engagement, compliance, and other relevant metrics.
Create and maintain dashboards and reporting templates for real-time and scheduled data visualization.
Identify trends in reported issues and training program performance, using data to inform improvements.
Process & Communication Excellence
Design and update intake forms, process maps, and documentation to support training workflows and operational excellence.
Develop and maintain templated responses for general questions to ensure consistency in communications.
Organize, file, and tag emails for easy searching and record keeping.
Collaborate with cross-functional teams to align LMS reporting and analytics with business needs and compliance requirements.
Enhance end user experience with LMS and related knowledge platforms (e.g., Google Sites, GSKP).
Training Program Support
Support the development and implementation of e-learning, classroom, and webinar training programs by providing LMS expertise and reporting insights.
Qualifications:
Experience
Minimum 1-2 years of experience in LMS administration, reporting, or customer support roles supporting internal users.
3-5 years' experience in LMS administration, reporting, or related technology roles (preferred).
Experience with metrics development, data analysis, and reporting tools (e.g., Google Sheets, dashboards, or similar platforms).
Prior experience with Cornerstone On Demand and Workday Learning (required); experience with OnPoint LMS is a plus.
Experience in Security Operations or training program support (preferred).
Education
Bachelor's degree in Instructional Design, Education, Computer Science, Technical Communications, or related fields; or 3+ years of relevant experience.
Skills & Tools
Proficiency with LMS platforms (Cornerstone On Demand, Workday Learning).
Proficiency with Google Suite (Docs, Sheets, Slides, Forms, Sites), Office 365, and Outlook.
Experience with business reporting and dashboard tools.
Strong analytical and critical thinking skills.
Excellent written and verbal communication skills.
Exceptional professionalism and customer-service skills, motivated by customer satisfaction.
High attention to detail and strong organizational skills.
Ability to quickly learn and master new technology platforms.
High degree of collaboration and ability to work cross-functionally.
Agile and exhibits a strong sense of urgency.
Preferred Attributes
Passionate about technology and learning platforms, with the ability to learn and develop independently.
Ability to recognize and identify trends in commonly occurring user issues and keep instructions for resolving known problems up to date.
Strong organizational and project management skills.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.