System Administrator - Mobile Device Management

System Administrator Mobile Device Management (Onsite)
Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a System Administrator with experience in Mobile Device Management for their Portland, Oregon location. This position will provide system administration of Microsoft Intune cloud service to provision, support, and control smartphone devices.

This position is a one-year renewable contract that includes employee benefits! If you think this position aligns with your professional experience and goals, we want to hear from you!

Key Responsibilities for System Administrator:

• Administer the Intune Mobile Device Management (MDM) application:
  • Managing user permissions, groups, and privileges
  • Performance monitoring and tuning
  • Patch compliance monitoring and deployment
  • Assist with application upgrades
  • Research, design, and apply appropriate configuration settings for smartphone devices, phone groups, roles, and role-based provisioning of services and applications
  • Create reports on utilization, compliance, roll variance, etc. for management review
  • Work with other system component providers (networking, server operations, etc.), SaaS vendor, or telecom vendors to ensure correct operation of the Intune MDM system
• Draft, edit, and update process and technical support documentation.
• Utilize property management system (Sunflower) to record any IT equipment that arrives in or leaves the possession of the technician.
• Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required.
• Solve technical issues in a professional manner or escalate in a timely fashion.
• Supply 3rd tier, advanced technical support for smartphone devices.
• Supply 3rd tier, advanced technical support related to desktop technologies.
• Prioritize work with a focus on client satisfaction and follow-through based on established procedures and guidance from manager.
• Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.

Requirements for System Administrator:

• An associate degree in computer/information technology (or related technical discipline) is preferred.
• 5 years of experience is required with an applicable associate degree.
• 7 years of experience is required without a degree or an applicable degree.
• Experience should be in information technology performing System Administration.
• 1 year of experience supporting smartphone devices.
• 1 year of experience with Microsoft Intune (or similar) MDM application.
• 1 year of experience with the following:
  • Provisioning smartphone devices in an enterprise environment
  • Configuring settings to enable and administer system and software operational and security functions
  • Change management practices and concepts to facilitate technical change to a large audience
  • Configuration control practices and concepts to ensure a stable operational environment
  • Excellent problem solving and troubleshooting skills with commercial off-the-shelf (COTS) and in-house developed software applications and delivery tools
• Troubleshooting Microsoft Windows 11 in an enterprise environment.

**We are unable to accommodate corp. to corp. candidates**
About Motus Recruiting and Staffing, Inc: Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
AG/BH13306