Overview
On Site
Full Time
Skills
Workflow
Help Desk
Call Center
Identity Management
SailPoint
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Management
ServiceNow
SSO
Computer Science
Information Technology
Cyber Security
Network Administration
Software Engineering
Information Systems
Computer Engineering
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Training
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CompTIA
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Apex
Job Details
Job#: 3014840
Job Description:
IAM Analyst - Skills & Responsibilities
Requirements:
Nice-to-Have:
Work Location: Onsite Tuesday-Thursday
Responsibilities:
Nice to Have:
Relevant Degrees
Other Acceptable Degrees
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
IAM Analyst - Skills & Responsibilities
Requirements:
- Experience with ServiceNow ticketing and operational workflows
- Background in Help Desk or Call Center environments (email/ticket handling)
Nice-to-Have:
- Identity Access Management (IAM) experience, including SSO projects
- Familiarity with applications such as Ping, SailPoint, and Entra/Azure
Work Location: Onsite Tuesday-Thursday
Responsibilities:
- Monitor and manage incoming ServiceNow tickets, ensuring proper categorization, prioritization, and escalation as needed
- Troubleshoot and resolve IAM-related issues promptly
- Handle escalations from the Identity team, investigating account-related problems and updating system attributes as required
- Assist in implementing and maintaining Single Sign-On (SSO) functionality
- Collaborate on integration and troubleshooting for SSO systems
Nice to Have:
- SSO Experience
- Application Knowledge
- Integration & Troubleshooting Systems
Relevant Degrees
- Computer Science
- Information Technology (IT)
- Cybersecurity
- Information Systems
- Network Administration
- Software Engineering
Other Acceptable Degrees
- Business Information Systems (if combined with technical experience)
- Computer Engineering
- Data Science (less common, but useful for identity analytics)
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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