Overview
On Site
Full Time
Skills
Innovation
Broadband
Cyber Security
Video
Social Media
Management Reporting
Customer Engagement
Customer Support
IT Management
Work In Process
SAP BASIS
Business Strategy
Scheduling
Computer Science
Human-computer Interaction
Interactive Media
Graphics Design
Data Visualization
Customer Relationship Management (CRM)
IT Service Management
Partnership
Process Analysis
Requirements Elicitation
Communication
Presentations
Collaboration
Team Building
Service Delivery
Management
Microsoft Office
ServiceNow
Project Management
Recruiting
Job Details
Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Customer Engagement team is part of the Strategic Initiatives Division. The team works with agency CIOs and internally to assure that agencies are well supported by OTI and are best leveraging OTI services and support.
The successful candidate will serve as an Agency Relations Manager, reporting to the Client Engagement Director.
Responsibilities will include:
- Provide client support to a portfolio of City agencies;
- Function as single point of contact for agency CIOs for inquiries and escalations;
- Meet with agency IT leadership on regular basis to discuss agency IT needs and review work-in-progress;
- Manage OTI Tech Spend Review submissions: assure client agency submissions are adequately documented and detailed, facilitate with internal review teams, escalate delays as needed, and communicate with client agency.
- Meet with agency business users on regular basis to understand business strategy and identify new opportunities for collaboration;
- Maintain expertise on OTI services and products; offer advice and connect appropriate services to meet customer needs;
- Support agency requests to OTI by summarizing and documenting requests, scheduling scoping conversations, keeping track of request status and engaging Directors as appropriate;
- Perform special projects and initiatives as assigned.
SHIFT:
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
LOCATION:
Brooklyn, NY
TO APPLY:
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to and search for Job ID #735466
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
IT PROJECT SPECIALIST - 95710
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
The successful candidate should possess the following: - 5 years of relevant client relationship management experience for a government or an IT services organization - Proven experience or demonstrated proficiency in the following areas: building trusted partnerships communicating business needs and the basics of technical solutions with ease. - IT business process analysis information or requirements gathering and understanding and communicating on technology delivery and solutions - Excellent oral and written communication and presentation skills - Strong collaboration and team building capabilities - Ability to work independently, interacting with project managers and service delivery leads and experience working with executive management, - Demonstrated experience working with both technical and non-technical staff. - Experience and comfort with Microsoft Office programs as well as MS Teams, ServiceNow and project management software - Familiarity with current and emerging technology trends.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Customer Engagement team is part of the Strategic Initiatives Division. The team works with agency CIOs and internally to assure that agencies are well supported by OTI and are best leveraging OTI services and support.
The successful candidate will serve as an Agency Relations Manager, reporting to the Client Engagement Director.
Responsibilities will include:
- Provide client support to a portfolio of City agencies;
- Function as single point of contact for agency CIOs for inquiries and escalations;
- Meet with agency IT leadership on regular basis to discuss agency IT needs and review work-in-progress;
- Manage OTI Tech Spend Review submissions: assure client agency submissions are adequately documented and detailed, facilitate with internal review teams, escalate delays as needed, and communicate with client agency.
- Meet with agency business users on regular basis to understand business strategy and identify new opportunities for collaboration;
- Maintain expertise on OTI services and products; offer advice and connect appropriate services to meet customer needs;
- Support agency requests to OTI by summarizing and documenting requests, scheduling scoping conversations, keeping track of request status and engaging Directors as appropriate;
- Perform special projects and initiatives as assigned.
SHIFT:
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
LOCATION:
Brooklyn, NY
TO APPLY:
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to and search for Job ID #735466
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
IT PROJECT SPECIALIST - 95710
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
The successful candidate should possess the following: - 5 years of relevant client relationship management experience for a government or an IT services organization - Proven experience or demonstrated proficiency in the following areas: building trusted partnerships communicating business needs and the basics of technical solutions with ease. - IT business process analysis information or requirements gathering and understanding and communicating on technology delivery and solutions - Excellent oral and written communication and presentation skills - Strong collaboration and team building capabilities - Ability to work independently, interacting with project managers and service delivery leads and experience working with executive management, - Demonstrated experience working with both technical and non-technical staff. - Experience and comfort with Microsoft Office programs as well as MS Teams, ServiceNow and project management software - Familiarity with current and emerging technology trends.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.