Telecom Engineer II

RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking a Telecom Engineer who will design, development, documenting and implementing contact center telephony infrastructure and application projects on time and within budget. The Telecom Engineer will work closely with vendors, outside expert resources, internal technical and business resources, to evaluate and propose innovative new technologies methodologies, processes and enhancements to improve the effectiveness of the organization. This role will ensure interoperability between the proposed solutions and other telecommunications such as desktop, networks, security and compliance.

Responsibilities:
* Assist in gathering and documenting business requirements (40%)
* Works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization (25%)
* Maintains expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts (20%)
* Be accessible 24x7 to support the telecommunications infrastructure team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business and/or the contact center (10%)
* Performs other duties as needed (5%)

REQUIREMENTS:
* Bachelor's degree in Computer Information Systems, Telecommunications, or related technical field and/or related experience with 5+ years of experience
* NICE CXOne or CCNA-Collaboration is preferred
* Good oral and written communication skills, ability to work long hours under pressure during system outages and implementations
* Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures
* Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems
* Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments
* Proven ability to perform coordination and problem isolation
* Strong scripting and troubleshooting skills in contact center tech
* Strong documentation and communication abilities
* Some experience leading and directing others

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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