CRM and Sales Manager

Overview

On Site
$100000
Full Time

Job Details

CRM Manager

About the Role
We’re seeking a driven Sales & CRM Manager to lead a high-performing team while optimizing systems that enhance customer engagement and business growth. This role combines sales leadership, process development, and CRM ownership to improve visibility, retention, and operational efficiency. You’ll collaborate across departments to ensure consistent messaging, accurate data, and a seamless customer experience throughout the entire lifecycle.

Responsibilities

  • Lead, coach, and develop a sales team to meet and exceed defined revenue targets.

  • Establish measurable KPIs, maintain accountability, and monitor performance across all sales channels.

  • Manage the CRM platform to ensure clean data, optimized workflows, and accurate reporting.

  • Implement automations, dashboards, and analytics to improve sales visibility and decision-making.

  • Partner with marketing and operations to align campaigns, improve lead flow, and streamline customer touchpoints.

  • Design retention strategies that strengthen long-term client relationships and drive renewals.

  • Collaborate on strategic planning, pipeline forecasting, and quarterly performance reviews.

  • Use customer insights and metrics to identify growth opportunities and refine processes.

Requirements

  • 5+ years of experience in sales management or business development with proven results in revenue growth.

  • 3+ years of CRM system administration and optimization experience (any major platform).

  • Strong understanding of sales operations, forecasting, and lifecycle management.

  • Experience aligning sales with marketing, operations, and client success teams.

  • Data-driven mindset with ability to translate metrics into actionable insights.

  • Excellent leadership, communication, and coaching skills.

  • Bachelor’s degree in Business, Marketing, or a related discipline (or equivalent experience).

  • Nice to have: background in B2B technology, government, or regulated industries.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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