L3 Support Tech - Windows/End point Management

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Please find below the job description.

Position: L3 Support Tech - Windows/End point Management
Location: Hybrid - Raritan NJ
Type: Contract

What are the top skills required for this role?

• Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).
• Manufacturing site experience in Pharma industry
• Highly responsive and Proactive approach impress customer.

Job Description/ Responsibilities Role Overview
Provide senior-level endpoint engineering and operational support in a highly regulated Fortune 500 life sciences environment (~16k-17k endpoints). This global role anchors endpoint expertise in the U.S. time zone, ensuring reliable services, audit-readiness, and credible representation of IT during incidents and escalations. The engineer will also act as a regional point of contact for site IT, bridging global services with local delivery.

Key Responsibilities

• Deliver advanced L3/L4 engineering and troubleshooting for Microsoft Windows endpoints (Windows 10 GA & LTSC, Windows 11 IoT LTSC).
• Operate and support enterprise endpoint management tools (SCCM/ConfigMgr; hybrid Entra join; contribute to Intune migration planning).
• Lead endpoint representation during P1/P2 incidents: rule out endpoint causes, collaborate across AD, PKI, networking, and application teams, and maintain credibility under scrutiny.
• Provide deep technical expertise at the Windows OS layer and domain level (including AD integration, authentication, and security) to complement vendor support and ensure rapid problem resolution.
• Support design, deployment, and troubleshooting of Group Policy Objects (GPOs) for configuration enforcement, compliance, and issue resolution.
• Partner with site L1/L2 teams to ensure SOPs, WIs, and ITSM processes are executed correctly.
• Act as a regional DRI in the U.S. time zone:
  • Serve as a local point of contact for endpoint services.
  • Maintain regular touchpoints with IT site leaders and MSPs responsible for last-mile delivery.
  • Share updates on upcoming service changes, operational initiatives, and planned activities.
• Communicate effectively across audiences:
  • End-user explanations in plain terms.
  • Technical updates for IT peers.
  • Concise management summaries for incidents or projects.
• Draft and maintain technical documentation (SOPs, WIs, KBs, service descriptions) and user-facing communications.
• Ensure endpoint changes (infrastructure, application installs, scripts) comply with ITSM change control and regulatory requirements.
• Apply an automation-first mindset, leveraging scripting or AI-driven tools to streamline processes, improve compliance, and accelerate problem resolution.

Required Qualifications

• 8+ years enterprise Windows endpoint management.
• Strong SCCM/ConfigMgr expertise (client, OS deployment, patching, application deployment).
• Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).
• Proficiency with Group Policy Objects (GPO) for configuration and compliance.
• Familiarity with adjacent technologies: AD, PKI, networking fundamentals.
• Composure and situational awareness in escalations; ability to manage stakeholder expectations and represent IT professionally.
• U.S. time zone coverage; Northeast preferred.

Preferred Qualifications

• Proficiency with Excel (pivot tables, filtering, data analysis) for large endpoint datasets.
• Understanding of regulatory and quality frameworks, including GxP, FDA, GAMP 5, and global equivalents.
• Awareness of industry security and compliance standards (NIST, ISO 27001, ITIL).
• Understanding of Software Development Lifecycle (SDLC) processes and ability to operate within enterprise validation frameworks.
• ITIL certification or equivalent experience with ITIL processes (incident, problem, change, request).
• Ability to write and troubleshoot PowerShell scripts for automation and problem resolution.
• Experience drafting technical and user-facing communications (SOPs, KBs, incident updates, management summaries).
• Familiarity with modern cloud endpoint management (Intune, Azure AD/Entra).
• Exposure to regulated or compliance-heavy industries (life sciences, pharma, med devices, finance).
• Awareness of operational technology (OT) endpoints and their constraints.
• Basic familiarity with querying tools (SQL or equivalent) to support troubleshooting and reporting.
• Experience using AI-assisted automation or observability tooling to enhance endpoint management outcomes.

Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?
Click Apply Now and let's make it happen.