Senior Business Analyst with EUC

Position: Senior Business Analyst with EUC

Location: Dallas, TX (Hybrid)

Duration: Long Term

Rate: $ Open/Hour

**** Need Local resource who can work on Hybrid role and Local to Dallas, TX Area ***

Summary

This position will be responsible for the development and maintenance of tracking all assigned initiatives, reporting, dashboards, forecasts and processes to aid in verifying vendor-suppled metrics, device deployment, strategic planning, and enablement of all EUC next generation efforts.

Key Roles & Responsibilities Directly or through others, the incumbent will:

Work with senior team members, program managers and internal partners to identify areas for operational improvement and coordinate the development of processes in response to recommendations.

Continuously apply industry standards to EUC practices to enhance and identify meaningful daily, weekly, and monthly metric around activities for current operations and future toolsets.

Develop reports and maintain dashboards to monitor and analyze EUC operations.

Proactively monitor project data to identify time, cost or quality issues and report to appropriate internal personnel.

Analyze, improve, and utilize reports to monitor on-going EUC efforts.

Support program managers and internal partners with required data analytics such as ad hoc data mining, reporting and generation of support data.

Conduct resource tracking, project variance updates and schedule development to effectively communicate project documents.

Commitment to learn new methods, techniques and software to accomplish tasks and fulfill the needs of the organization.

Maintain user confidence and protect operations through the maintenance of confidential information and compliance with Client's safety standards.

Implement continuous process improvement through program evaluation and maintenance of best practices.

Initiate, develop and maintain cross-functional relationships with various internal work groups.

Ability to do multi-tasking and manage multiple projects.

Performs all essential aspects and functions of the job as well as any other specific job requirements as assigned.

Make recommendations for and assist in the development of data driven metrics and tracking mechanisms to determine the compliance with EUC KPI s.

Knowledgeable in Scaled Agile Framework (SAFe) ways of working as it relates to EUC

Education, Experience and Skill Requirements

High school diploma with 4 - 6 years related work in computer information systems experience. Bachelor s degree with 3+ years experience in a data analytical or statistical discipline preferred. Advanced analytic/computer skills preferred

Knowledge and experience with the JIRA, ITSM, SCCM, or Workspace ONE is preferred

Knowledge and experience with supporting End User Computing processes and procedures as it relates to desktops and laptops that are deployed in an organization s environment

Knowledge of remediating and managing desktop related security vulnerabilities is preferred

Experience in Microsoft Office applications with advanced EXCEL queries and VBA

Knowledge of business intelligence, database/business analytics and data dashboard software

Strong written, verbal communication and interpersonal skills

Self-starter with demonstrated organization skills

Strong written/verbal communication and interpersonal skills

Must have organizational and multi-tasking skills to effectively manage large volumes of work

Capable of working with people of diverse background and varying levels of experience

Knowledge of company operations, organizational structure, policies, procedures and the technology environment a plus.

Measures of Success

Accurate and timely recommendations and data reporting

Demonstrated ability to manage multiple projects on an ongoing basis, successfully delivering to completion and on time.

Proactive identification of challenges and potential solutions associated with assigned projects and initiatives.

Proven commitment to continuous process improvement and professional education 2

Takes ownership of issues and drives results

Ability to resolve operational opportunities in a timely manner

Successfully build and maintain strong professional relationships within Technology organization and also with internal client partners

Able to handle multiple concurrent projects and shifting priorities

Ability to work successfully in an open concept environment

Please send your resume in word format, following details to or call me @ for more information:

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