Manager, Administrative Operations

Job Summary:

Manages select operational, technical, human, and information resources in alignment with departmental and institutional goals. Collaborates with leadership to design, coordinate, and implement business processes and strategic initiatives. Leads day-to-day and long-term projects, ensuring efficient use of resources and continuous improvement across operations.

Job Responsibilities:

• Establish mechanisms to evaluate and respond to operational needs.
• Create and manage policies, procedures, budgets, purchasing, and invoicing.
• Identify problems, trends, and process improvements using data and metrics.
• Develop and maintain systems to monitor and report departmental data.
• Prepare analytical reports that highlight patterns and areas for review.
• Partner with leadership to develop programmatic initiatives and resources.
• Maintain relationships with institutional stakeholders and gain operational insights.
• Lead project planning, metrics development, stakeholder engagement, and reporting.
• Represent the department in cross-functional workgroups and administrative efforts.
• Provide leadership to ensure efficient daily operations of the department.
• Hire, manage, and evaluate operations staff, and foster a high-performance culture.
• Define and evaluate department operations using performance metrics and standards.

Required Skills & Experience:

• Four (4) - seven (7) years of progressive leadership experience.
• Experience in project management, process improvement, budgeting, and staff development.
• Strong ability to analyze data, identify trends, and present findings.
• Effective communication, collaboration, and change management skills.

Core skills:

• Project Management: Ability to plan, track, and move projects forward to achieve goals
• Continuous Improvement Mindset: Comfortable assessing processes with minimal guidance
• Supply Chain Knowledge: Understanding of KPIs, operations, inventory management concepts, and best practices (safety stocks, replenishment strategies, etc.)
• Data Analysis: Proficiency in Excel, Tableau, Power BI, or similar tools
• Leadership Without Authority: Ability to influence and motivate peers and senior stakeholders to drive initiatives forward.