Sr. Deskside Technician

Who we areStefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries





Job Purpose:

The role of the Desktop Support Technician is to provide second line support. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Deskside Support Technician works in a dynamic, fast-paced environment which provides support over the phone, through e-mail, remote access and in person (and walk-in users).

Position:

Position is to support multiple brands in our offices in San Francisco. Primarily stationed in one of the office with the flexibility to assist other techs in the second office ( walking distance ). What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned







Main Duties and Responsibilities: Leverage experience to diagnose and resolve software and hardware incidents, including operating systems (IOS, Windows, Mac) and across a range of software applications including but not limited to off the shelf & business specific application.Assist all users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other support teams where necessary.Manage local inventory.Accurately record, update and document requests using the service desk system.Install and configure equipment inclusive of all MACD (Move, Add, Change, Deletion) processes, and New Hire onboarding.Resolve incidents and upgrade different types of software and hardware including but not limited to Conference rooms AV equipment, printers, copiers and scanners.To maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner. Communicate effectively with technical and non-technical colleagues at all levels in the organization. The ability to lift up to 40 pounds to a height of 3-4 feet for racking purposes or carrying from one location to another within office perimeter.





Requirements:

5 years proven experience as deskside technician or similar role

Thorough knowledge of computer systems and IT components

Strong Skills with MAC Support (osx) and white glove VIP level support

Thorough knowledge of o365 user configuration & practice of 'core' applications associated to this service

Experience with LAN networks and Good knowledge of internet security and data privacy principles

Relevant certifications (e.g. CompTIA A+) etc.

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;

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