Desktop support Engineer

Job Title: Senior IT Desktop support Tech L3
Location: NYC, NY

Job Description:

• Systems/Apps administration including installation/upgrade of software s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
• Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
• Supervise Information Systems, Security and Auxiliary services.
• Fixing computers vulnerabilities and patching.
• Analyze incidents reported by users and fixing them.
• Handling Start of the day and End of the day processes.
• Handling end-user s problems related to phone/turret system and network.
• Coordinates with Madrid (H.O.) to resolve systems issues.
• Troubleshooting and solving systems/desktops performance issues.
• Creating Windows and VDI Images and Maintaining Them.
• Building workstations/laptops/mobile devices.
• Handling IT Asset Inventory Management.
• Must have deep hands- on experience of windows operating system (windows 10, 11 enterprise or above), installation, building machines using windows image, and troubleshooting.
• Must have experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc.
• Must have experience with Mobile Device Management (e.g. MobileIron, Intune).
• Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
• Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
• Must have excellent interpersonal communication skills and attention to details.
• VDI (Virtual Desktop) handling experience.
• Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.