Customer Success Engineer

Position Summary:

We are looking for a proactive and versatile Customer Success Engineer to work across

multiple customers, ensuring smooth implementation, ongoing support, and post go-live

success. This role combines strong technical troubleshooting with business analysis and

client engagement. The ideal candidate should understand customer requirements, perform

initial debugging, keep clients updated during resolution, and collaborate with technical

teams for timely fixes.

Key Responsibilities:

* Work closely with clients to gather, analyze, and validate business/technical

requirements.

* Develop a deep understanding of the platform and its functionality to support both

pre- and post-go-live activities.

* Implementation Support: Assist in solution rollout, testing, and client onboarding.

* Provide ongoing technical and functional support after deployment (Post Go-Live

Support).

* Perform first-level troubleshooting, replicate issues, and escalate to engineering or

product teams when necessary.

* Serve as the primary point of contact, keeping clients engaged and informed until

resolution.

* Build trust with customers by maintaining regular communication and managing

expectations.

* Work across multiple client accounts, ensuring consistency and high-quality service

delivery.

* Partner with engineering, QA, and product teams to ensure smooth issue resolution

and platform improvement.

* Maintain detailed records of requirements, troubleshooting steps, and resolution

processes.

Required Qualifications:

* Proven experience in a Support/Customer Success Engineer, Technical Business Analyst,

or Implementation Consultant role within SaaS or enterprise platforms.

* Strong understanding of software platforms, system integrations, and business

workflows.

* Hands-on experience in troubleshooting, initial debugging, and root-cause analysis.

* Exposure to cloud deployment environments such as AWS, Google Cloud Platform, or Azure

* Excellent communication skills for client interaction and stakeholder management.

* Strong problem-solving mindset with the ability to manage priorities across multiple

customers.

Preferred Qualifications:

* Experience working in a scale-up or high-growth tech company

* Familiarity with rapid application development or low-code/no-code platforms.

* Background in SaaS product support, post-go-live operations, or platform-based roles.