Operations Lead MarTech Platform

Overview

Remote
$60 - $70
Contract - W2
Contract - 12 Month(s)

Skills

Martech
Adobe

Job Details

Title: Operations Lead MarTech Platform & Personalization

Location: Chicago, or remote

Position Summary:

We are seeking a highly organized, technically proficient, and business-savvy Operations Lead MarTech Platform & Personalization to oversee and optimize support operations for our enterprise Adobe ecosystem, supporting dataflows, outbound marketing integrations, and platform uptime. This role plays a critical function in ensuring the stability, scalability, and continuous improvement of systems across Adobe Experience Cloud, Adobe Creative Cloud, and Salesforce Marketing Cloud, while leading a globally distributed operations team. The ideal candidate brings a strong blend of platform knowledge, leadership, incident response discipline, and process improvement capabilities to drive customer engagement and operational excellence.

Required Qualifications:

  • 5 8+ years of experience in enterprise platform operations, technical support, or MarTech/Creative Tech administration.
  • Hands-on experience operating platforms within Adobe Experience Cloud (RT-CDP, AJO, Analytics, Target, CJA) and Adobe Creative Cloud (Photoshop, Acrobat, Workfront).
  • Strong technical knowledge of identity management systems (Federated ID and Adobe ID) and integration technologies (e.g., Google Cloud Platform, Kafka, MongoDB).
  • Proven experience leading global teams (onshore/offshore) with shift coverage models and SLA enforcement.
  • Deep understanding of incident management, RCA, and proactive monitoring using observability and alerting tools.
  • Familiarity with ticketing systems such as Jira, ServiceNow, or Cherwell and working within ITIL or ITSM frameworks.
  • Excellent analytical, communication, and stakeholder engagement skills, including the ability to work with non-technical partners.

Preferred Skills:

  • Experience with Adobe Consulting Services or System Integrators.
  • Experience integrating outbound platforms like Salesforce Marketing Cloud, Airship (SMS/Push), and social media marketing APIs.
  • Knowledge of CI/CD practices, Terraform, and Infrastructure-as-Code.
  • Experience operating in high-traffic, consumer-focused environments such as retail or e-commerce.
  • Strong leadership skills with a bias toward action, accountability, and operational rigor.
  • Passion for proactive issue detection, process automation, and operational efficiency.
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