Overview
Skills
Job Details
i. Certified as a Cisco Certified Network Associate, with preferred certification as either Cisco Certified Internetwork Expert or Cisco Certified Network Professional.
ii. Perform general maintenance/configuration/installation of Cisco equipment, which is subject to change during the contract period.
iii. Receive and respond to requests for second level support from the MPS Technology Support Center.
iv. Perform maintenance as required on Cisco Routers, switches and gateways.
v. Install and maintain Cisco Wireless Access Points.
vi. Perform configuration and IOS updates/changes.
vii. Perform warranty equipment replacement.
viii. Act as MPS liaison with Cisco TAC Engineers.
ix. Perform Capacity Planning and Traffic management.
x. Document problems, procedures, and activities associated with providing proven resolutions.
xi. Undertake special projects addressing network support issues, procedures and documentation.