ServiceNow Vulnerability Response Lead

  • Posted 2 hours ago | Updated 2 hours ago

Overview

Remote
$40 - $50
Contract - W2
Contract - 6 Month(s)

Skills

Analytical Skill
Attention To Detail
Change Management
Collaboration
Communication
Configuration Management Database
Conflict Resolution
Continuous Improvement
Dashboard
Data Integrity
Documentation
IT Operations
IT Service Management
JavaScript
Leadership
Lifecycle Management
Management
Problem Solving
Process Control
Process Optimization
Python
Qualys
Regulatory Compliance
Reporting
SAP GRC
SLA
Scripting
Security Operations
ServiceNow
Stakeholder Management
Training
Virtual Reality
Vulnerability Management
Vulnerability Scanning
Windows PowerShell
Workflow

Job Details

Role Summary

The ServiceNow Vulnerability Response Lead will be responsible for designing, implementing, and managing the organization s vulnerability response processes within ServiceNow. This role will drive automation, process optimization, and reporting to strengthen the enterprise vulnerability management program. The ideal candidate will partner with Security, IT Operations, and Business stakeholders to enhance vulnerability lifecycle management and ensure timely remediation.

Key Responsibilities

  • Design, implement, and manage ServiceNow Vulnerability Response workflows, SLAs, and escalation paths.

  • Integrate ServiceNow with vulnerability scanning tools such as Tenable, Qualys, and others.

  • Collaborate with Security, IT Operations, and Business Units to prioritize and remediate vulnerabilities effectively.

  • Identify and implement automation opportunities, including enrichment, auto-assignment, and closure validation.

  • Define and maintain process controls to ensure accuracy and data integrity across all vulnerability response activities.

  • Build and maintain dashboards and reports for leadership, measuring metrics such as time to remediate, SLA compliance, and vulnerability aging.

  • Develop training materials and lead enablement sessions to ensure user adoption.

  • Manage communication and change management efforts to drive process adoption and continuous improvement.

Required Experience & Skills

  • Proven experience in Vulnerability Management, Security Operations (SecOps), or Governance, Risk & Compliance (GRC).

  • Strong knowledge of ServiceNow Vulnerability Response module and related integrations (e.g., Tenable, Qualys).

  • Experience designing workflows, automations, and dashboards in ServiceNow.

  • Solid understanding of vulnerability remediation processes and supporting technologies.

  • Excellent communication, documentation, and stakeholder management skills.

  • Strong analytical and problem-solving capabilities with attention to detail.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist Vulnerability Response (CISVR) or related certification.

  • Experience with scripting (e.g., JavaScript, PowerShell, Python) for automation.

  • Knowledge of IT Service Management (ITSM) and CMDB data models.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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