UX Designer II

Overview

Hybrid
$50 - $54
Contract - W2
Contract - 12 Month(s)

Skills

UX Designer for SAP C4C
Call Centre Specialist Experience Improvement
workflows
design tools such as Figma
Adobe XD
or Sketch
user-centred design principles

Job Details

Immediate need for a talented UX Designer II. This is a 12+months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-74333

Pay Range: $50 - $54/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Collaborate with optimization team and call center staff to understand their needs and challenges.
  • Analyze the current SAP C4C system and identify areas for improvement.
  • Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
  • Conduct usability testing and gather feedback to refine designs.
  • Work closely with developers to ensure seamless integration of UX improvements.
  • Create documentation and training materials to support the adoption of new workflows

Key Requirements and Technology Experience:

  • Key Skills; UX Designer for SAP C4C ,Call Centre Specialist Experience Improvement, workflows, design tools such as Figma, Adobe XD, or Sketch, user-centred design principles.
  • Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.
  • Experience: Minimum of 4 years of related experience in product design.
  • Proficiency in design tools such as Figma, Adobe XD, or Sketch.
  • Strong understanding of user-centered design principles and methodologies.
  • Experience with SAP C4C or similar CRM systems is a plus.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced and evolving environment.
  • Experience in designing for call center or customer support environments.
  • Familiarity with the challenges of high turnover and ongoing training demands.
  • Knowledge of regulatory requirements and how they impact system design.

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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