Staff Site Reliability Engineer, Incident and Disaster

Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.

Company Description

Dropbox isn't just a workplace-it's a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox-and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human-for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries-and yourself- Dropbox is ready for you.

Team Description

The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms-including Dropbox Dash, Dropbox Sign, and our core sync engine-handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.

Role Description

The Incident and Disaster Team aims to reduce Customer pain by speeding up incident response through standardized incident management processes and tooling as well as through incident prevention strategies such as disaster readiness , chaos testing, safer tooling, stronger controls, automated conformance tests, and better education.

At Dropbox, Site Reliability Engineers are mission-critical for Dropbox success. The SRE team has major impact inside of Dropbox engineering from testing our disaster readiness and building our in-house multi-exabyte storage system, Magic Pocket . Check out the Dropbox Tech Blog to learn more!

The Site Reliability Team consists of hybrid systems and software engineers who are responsible and take ownership for management of large scale infrastructure while improving reliability and automation. SREs are integrated within the Platform team, and we're looking for engineers who want to be a part of developing infrastructure software, maintaining it, and scaling it. You will join a small, impactful team within Dropbox that significantly influences the world.

Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here .

Responsibilities

• Build scalable infrastructure to manage metadata for hundreds of billions of files, hundreds of petabytes of user data, and millions of concurrent connections
• Design the systems and processes that Dropbox engineers use to manage and deploy their software into production
• Automate the server provisioning process to reduce the labor of our networking engineering and datacenter operations teams. Once we plug a new server in, it walks itself through all aspects of provisioning to join the fleet without any human involvement
• Expected to bring a voice to the table and partner 100% with the rest of engineering, working together to come up with solutions that meet the needs of the business
• Minimize risk of reliability related failure outcomes as pertaining to durability, availability, performance, and correctness

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Requirements

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
• 10+ years of industry experience
• Demonstrated experience in leading multi-phase, cross-team reliability efforts, and playing a key role in setting medium-to-long term technical strategies for business-impacting projects
• Experience with algorithms, data structures, complexity analysis and software development
• Ability to diagnose technical problems, debug code, and automate routine tasks
• Experience owning and delivering semi-annual/annual goals for a team, identifying and solving open-ended problems that require tough prioritization, and defining technical solutions or efficient operational processes that level up the team
• Strong track record of autonomously defining and delivering technical roadmaps for larger projects, including managing cross-team dependencies, and taking proactive responsibility for decisions and failures
• Ability to actively keep customer needs in mind, leveraging input from product stakeholders to determine the right technical solutions for delivering customer value quickly, and making informed decisions that balance customer and business goals
• Ability to understand business context to make independent technical decisions, prioritize the right things, and propose appropriate scope adjustments when necessary

Preferred Qualifications

• Strong knowledge of risk management practices and business impact analysis methodologies.
• Experience serving as a role model, coaching and mentoring teammates (especially those looking to grow into senior roles), providing thoughtful and constructive feedback, and spreading knowledge through talks, blog posts, or documentation.
• Demonstrated ability to push boundaries to generate and implement breakthrough ideas, create an environment supporting experimentation, and introduce and drive adoption of changes in the organization.
• Proficiency in tailoring messages to various audiences, building deep cross-functional relationships, facilitating critical conversations, and championing community building and inclusion initiatives within the organization.

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$216,500-$292,900 USD

US Zone 3

$192,400-$260,400 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee's remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

US Zone 1: San Francisco metro, New York City metro, or Seattle metro
US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
US Zone 3: All other US locations

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• 401(k) plan with a generous company match and immediate vesting
• Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance
• Business Travel Protection: Travel medical and accident insurance
• Perks Allowance to be used on what matters most to you, whether that's wellness, learning and development, food and groceries, and much more
• Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
• Access to over 10,000 global co-working spaces through Gable.to , making it easy to book flexible workspaces for collaboration or individual work
• Quarterly Cell phone and internet allowance
• Mental health and wellness benefits
• Disability and neurodivergence support benefits

Additional benefit details are available upon request.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.