Desktop Support/Service Support Analyst - ONSITE

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 07 Month(s)

Skills

Quality Assurance
BMC Remedy
Computer Hardware
Leadership

Job Details

Job Description:

***Crop to Crop resumes are accepted

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):

  • Technical assistance, support, and advice to end users for hardware, software, and systems
  • Hands-on technical and functional assistance to business and technical users
  • Remote technical and functional assistance to business and technical users

Required Skills:

Respond to incoming telephone or email inquiries and request for assistance.

Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.

Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.

Records, update, and assign tickets within Remedy Ticket System.

Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups.

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Chandra Technologies, Inc.