Systems Engineer-OKTA/Jamf

NO H1S OR 3RD PARTIES

Systems Engineer,
As Systems Engineer, you will work closely with core departments, executives,
and Technology teams across multiple sites. This person will exemplify
strong troubleshooting and communication skills, with the ability to prioritize work and time
appropriately. The ideal candidate is as comfortable in the trenches resolving complex end-user
issues as they are with maintaining back-end systems.
As the face of Business Technology, you will diagnose and resolve workstation
problems with hardware, software, and network issues, as well as look for and recommend
updates to streamline processes. You will assist with projects as assigned, including deploying
system software, configuration changes, etc. Finally, as a member of the Business Technology
team, you will need to be familiar with the inner workings of our various SAAS apps such as
Okta, Slack, and Google Workspace and be responsible for supporting those for focused
brands.
What You ll Do: - - - - - - - - - - - - -
Tier 2 & 3 escalation for support (employee & corporate application) related issues
Troubleshooting and management of user provisioning processes and applications in
brand focused Okta orgs
Systems engineering, administration and projects within Google, Okta, Slack, JAMF,
Workspace One, etc for your focused brands
Technical onboarding and ongoing support of users in multiple offices and countries
Update and maintain computer and mobile device management policies in
Jamf/Ivanti/Workspace One
Diagnose, troubleshoot, research complex employee and platform issues
Hardware deployment, software installation and maintenance of user machines
Configuration and support of Zoom rooms and other AV equipment
Asset tracking and inventory management
Communicate highly technical information to both technical and non-technical personnel
Assist in determining where systems, infrastructure, automation and workflows are
needed
Work with key stakeholders and end users to identify and implement new processes and
technologies
Work closely with the international Business Technology team on portfolio-wide projects
What You ll Need: - - - - -
5+ years of experience in end user IT and infrastructure support
Good documentation and communication skills via Email, Jira, and Slack
Attention to detail and ability to follow direction
OS Experience: MacOS, Windows 10, iOS, Android
Software Platforms: Okta, Google Workspace, Zoom, Slack