Overview
On Site
Full Time
Skills
Recruiting
NOC
IT Operations
Remote Support
Backup Administration
Computer Hardware
Systems Engineering
Application Support
Printers
Inventory
Tier 2
Documentation
Management
Microsoft Windows Server 2003
Active Directory
Messaging
Microsoft Exchange
BlackBerry
Microsoft Operating Systems
Microsoft Windows Mobile
Issue Tracking
BMC Remedy
Software Deployment
Altiris
Microsoft
Microsoft SCCM
LAN
WAN
Routers
Internet
Wireless Communication
Juniper
Extreme Networks
Switches
Firewall
Network
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
RSA
RADIUS
Proxies
Secure Shell
FTP
VMware Administration
Point Of Sale
Opera
PeopleSoft
Customer Service
Work Ethic
Communication
Problem Solving
Conflict Resolution
Technical Support
Hospitality
Retail
Licensing
Law
Job Details
- JOB-7375
- NOC Technician
- Las Vegas, NV
- Link Technologies is hiring a NOC Technician to support IT Operations, Engineering & Support. The role involves maintaining system uptime, troubleshooting issues, and assisting the IT team. Candidates should have a strong technical background and understand operations, architecture, and infrastructure.
Job Responsibilities- Serve as a 1st level escalation for production environment system issues.
- Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
- Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
- Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
- Monitor and maintain all data backups (including tape management).
- Manage the inventory of all system hardware and software assets.
- User account creation and management.
- Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
- Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc.) and system resource/data gathering (e.g. retrieve log files, system inventory).
- Assist in implementation of approved production changes (PCRs).
- Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.
- Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.
- Prepare documentation on systems or procedures as required.
- Follow and adhere to internal IT Policy and Procedures as appropriate.
- Perform other management assigned tasks as required.
Job Requirements - 1-2 years experience administering Windows 2003/2008 Server platforms with an emphasis on Active Directory.
- Experience in messaging systems (Exchange 2003/2010 and Blackberry/Windows Mobile), trouble ticket system (Altiris, Remedy), and software deployment solutions.
- Experience with enterprise monitoring tools.(eg. Altiris, SMS, and Microsoft Operations Manager or Microsoft System Center) is desirable
- Solid knowledge of LAN/WAN fundamentals including experience with routers & switches, Internet firewalls, and wireless technology. Experience with Juniper and Extreme Networks products (switches and firewalls) are highly desirable.
- Basic knowledge of network services setup and administration (DNS, DHCP, VPN appliances, RSA, Radius, Web Proxy, Certificate Authority, secure shell, secure FTP).
- Experience supporting telephone systems, specifically Avaya is desirable.
- VMWare administration experience is highly desirable.
- Experience supporting systems used by the hotel/casino resort - including IGT/Acres, Micros POS, Micros Opera, NSB, Peoplesoft is desirable.
- Excellent customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
- Above average organization skills, excellent communication skills, and can demonstrate problem solving skils.
- Considered an out of the box thinker and displays a willingness to leam.
- Requires 2-3 years practical or hands-on experience in a technical support, systems administrator or similar role, Experience in gaming, hospitality and retail systems is desirable.
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
- Must be 21 years of age or older.
- Link Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other status protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.