Senior IT Support Technician

Overview

On Site
$25 - $30
Contract - W2
Contract - 12 Month(s)
50% Travel

Skills

Active Directory
COTS
Computer Hardware
Documentation
Microsoft Office
Inventory
ActiveSync
Operating Systems
Remote Support
System Imaging
Software Troubleshooting
Mobile Devices
Microsoft Windows

Job Details

Senior IT Support Technician

Location: Rockville, MD - this is an ONSITE job and will require you to drive to multiple Montgomery Co sites on any given day

Duration: 12 Months w/ Option to Extend

Rate: to $30/HR

Scope of Work:

County Government client is seeking a highly skilled contractor to assist in resolving the approximately 10,000 help desk tickets received each year. This position would join the Desktop Support Team, which is responsible for the bulk of touch-labor support for nearly 3,000 staff spread over about 50 locations and 207 Public School Health Rooms.

General tasks include:

Advanced level desktop support including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off the shelf (COTS) and internal applications support, and other duties as assigned.

At least 5 years experience in:

Windows OS Administration: Windows10 Enterprise, ActiveSync and various VDI solutions.

Desktop support including Hardware/Software troubleshooting in Windows Active Directory and enterprise domain environments.

Knowledge in troubleshooting enterprise printers

Knowledge in rapid deployments, OS imaging, mobile devices, MS Office365 Suite familiarity and various COTS software packages.

Virtual Private Network support.

Many County government employees are teleworking, so the contractor should be familiar and able to provide remote support using telephone and/or MS Teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.