Server Break-Fix Technician Level 2

Server Break-Fix Technician Level 2
On-Site supporting two locations: 
Phoenix, AZ 85027 & Goodyear, AZ 85338
LOCAL CANDIDATES ONLY, Please.
W2 Only, hourly contract
4+ month
Schedule:  M - F/ 8am - 5pm

APPROX Rate is: $27.00 - $29.00/hr.

Requesting resume with current City, State and Zip

As an intermediate Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work a Monday through Friday 8-to-5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hands support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. As an intermediate Server Break-Fix Technician, you are expected to possess superior knowledge and experience working in Data Centers, with Servers and related knowledge.

How You Will Make an Impact

• Support a large fleet of servers and data centers for a prominent customer
• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches and peripheral devices
• Apply an intermediate approach to server repair methods
• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
• Perform thorough documentation using the prescribed service ticket management system and OEM portals
• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
• Order, receive and pull required parts or components accurately as specified in the SOP/WI
• Assist in the physical moving of racks and equipment as directed for special projects
• Update inventory information as specified in the process and directives
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Ensure compliance with administrative directives
• Perform other tasks as directed by management
• Ensure compliance with environmental health and safety standards within the data center
• Report any safety hazards, incidents or near misses to management immediately.
• Wear appropriate personal protective equipment (PPE) as required (e.g. gloves, safety shoes, hard hats).
• Participate in regular safety meetings and training sessions to stay informed about best practices

What You Will Need To Succeed

• Hands-on computer/server hardware break-fix experience
• Intermediate knowledge of computer applications
• Exposure to service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Self-motivated, fast learner
• Able to work independently and a proactive team-player
• Capable of multitasking with high level of attention to detail

Physical Requirements

• Must be able to responsibly and safely:

• Work in a data center environment, which may include exposure to electrical equipment
• Operate server lift or other lifting equipment.
• Lift and carry items weighing up to 50 pounds on a regular basis.
• Work in confined spaces.
• Push, pull, or move heavy servers or data center hardware as required.
• Withstand prolonged periods of standing, walking, bending, crouching, and kneeling.
• Climb ladders or step stools and work at heights to access high storage areas.
• Safely navigate stairs and elevated platforms as required.

• Must have good hand-eye coordination and manual dexterity to operate equipment and handle small components, wiring, and tools with precision.
• Must have adequate vision to read labels, operate equipment and perform quality checks.
• Ability to hear and respond to alarms, equipment sounds and verbal communication in a busy environment.
• Ability to work in environments with varying temperatures, including heat and cold, especially in data halls, mechanical rooms, and other areas that may not be temperature-controlled.
• Ability to wear required safety gear, including anti-static wrist straps, gloves, protective eyewear, appropriate shoes, and hearing protection

Preferred Qualifications

• Previous ticket system exposure, preferably ServiceNow
• Knowledge of computer applications preferably in the Google Workspace
• Hardware break-fix experience, preferably in a data center environment

The estimated pay range for this position is USD $27.00/Hr - USD $29.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.