Technical Support Analyst

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Technical Support
Documentation
Testing
Procurement
Security Controls
Recruiting
IT Service Management
Asset Management
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Forms
Microsoft SharePoint
Service Desk
Research
Microsoft Office
Information Technology
Project Management
Management
Remote Support
Microsoft Windows
Computer Hardware
Software Troubleshooting
Technical Direction

Job Details

Engagement Type

Contract

Short Description

.VDH TECHNICAL SUPPORT ANALYST III (HYBRID)

Complete Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

Required/Desired Skills

Skill Required/Desired Amount of Experience
Bachelor's degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana Required 0
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required 0
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required 0
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required 0
Experience troubleshooting hardware and software hands-on or from a service desk Required 0
Demonstrated skills in creating professional communications to users. Required 0
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required 0
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 0
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired 0
Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired 0
Microsoft Office Specialist Certification -Associate or Above. Desired 0
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired 0
Excellent project management skills and ability to manage multiple priorities Desired 0
PC/Hardware experience Required 0
Some level of desktop support experience and supporting a Windows 10environment Desired 0
Hardware/software troubleshooting experience Required 0
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.