IT Support Engineer - Level 2

Overview

On Site
$65,000 - $85,000
Full Time

Skills

Active directory
Network
Servers
Windows 10
Google Suite
Printers
Ticketing System
workstations
vendor management

Job Details

Our client is a global organization, named one of the largest in the Automobile industry! They are rapidly growing and going through a robust digital transformation. The business and senior leadership have put a huge emphasis on technology initiatives and are looking for passionate team members to contribute to the growth and development of the technical environment.

We are seeking a highly motivated, skilled System Engineer I to join our client s Infrastructure and Operations team. As a System Engineer I you will provide white glove service and support to business units and senior leadership.

The ideal candidate will possess a support background, excellent communication skills, and be committed to delivering top-notch service. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills. You must have proven experience working with senior leadership and providing white-glove level support.

Expectations of the Role

  • Play a critical role in our IT support structure, providing intermediate to advanced level technical support to end-users facing issues with hardware, software, networking, and other computer-related technologies.
  • Install and set up equipment and hardware/software and perform upgrades when necessary.
  • Support end-users through tickets and walk-up desk-side
  • Provide white-glove level support to senior leadership.
  • Act as an escalation point for L1 resources.
  • Prioritize tickets and tasks independently.
  • Diagnose and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other network devices/peripherals, both remotely and on-site
  • Work with leads and managers to help implement a new onboarding system and procedure.
  • Once implemented, be the go-to for all onboarding requests and support

Required Experience

  • 4+ years of experience providing both remote and desk-side support, including troubleshooting hardware, software, and operating systems. At least 1+ year working within an enterprise environment
  • Experiencing onboarding new hires.
  • Experience supporting google workspace.
  • Experience providing white-glove service to senior leadership.
  • Active Directory administration.
  • Windows administration.
  • MS Office Suite and application support.
  • Strong, customer skills and white glove service.
  • Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.
  • Ability to research solutions and multi-task.

Equivalent to US $65,000-$85,000

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.