Desktop Support Specialist

Employment Type: Contract to Hire - W2

Duration: Minimum 12 months with an opportunity for conversion to full-time

Position Type: Hybrid (4 days onsite weekly); 40 hours per week; Monday - Friday

Work Schedule: 8:00 AM - 5:00 PM Arizona time

Position Summary:

The Desktop Support Technician serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support with a strong focus on customer service. The role supports the installation, configuration, and maintenance of the agency s end-user computing environment and is 100% hands-on technical and operational support.

Key Responsibilities:

• Serve as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 support.
• Deliver exceptional customer service as the face of IT.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain the end-user computing environment.
• Ensure staff have the technical tools required to perform their duties.
• Provide remote support for off-site users, including VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.

Skills Preferred:

• IT Service Management (ITSM).
• Maven.
• Active Directory / Azure AD.
• Asset Management.

Education Required:

• High School Diploma.
• A college degree is a plus.

Experience Required:

• 5 or more years as a Desktop Support/IT Technician providing Tier 1 and Tier 2 support.