Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Field Service
Printing
Operating Systems
Repair
Computer Hardware
Productivity
IT Service Management
Policies and Procedures
Management
Technical Support
Printers
Microsoft Windows Server 2012
Microsoft Windows
Microsoft
Customer Service
Communication
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
The Field Service Engineer will provide technical support to assist group computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity, electronic mail, and operating systems. They will be responsible for assigned jobsite mobilization and demobilization as assigned by the Regional Manager in their region. All of these responsibilities will need to be performed in a highly detail oriented manner. What You'll Do: Install, troubleshoot and repair hardware, software, peripheral equipment, and voice and data connectivity for all jobsite and corporate systems within their region; Perform Jobsite Mobilization and Demobilization as required; Install and support company standard software applications as needed; Participates in team projects that enhance the quality and efficiency of IT services as directed by the Regional Manager; Perform minor hardware upgrades and repairs such as installing memory or batteries; Work with customers proactively to address and resolve service requests and/or to gather information necessary to resolve service requests from inception to completion; Communicate with other IT team members and customers to resolve issues and expedite work; Maintain a favorable working relationship with all employees to facilitate productivity and continued improvement including IT team members, customers, partners and suppliers; Handle irate customers in a detail oriented and courteous manner; Track all assigned work in the IT Service Management system as required by current policies and procedures; Be responsive to customers' service requests; Willing to work during non business hours, including weekends, holidays, early mornings and late nights, which will include travel local or distance, when necessary; Effectively determine when to escalate a task to the next tier of support.
Requirements
We're Looking For: Ability to manage several tasks simultaneously. Excellent verbal and written communication skills to effectively communicate with appropriate parties Ability to understand technology processes and tools and utilize them to improve on all our technology efforts 2 Minimum of 2 years technical support experience troubleshooting, diagnosing, and repairing PCs, Printers and Peripherals Working Knowledge of Microsoft Server 2012 and 2016 a plus Experience troubleshooting Microsoft Windows 10 and Microsoft O365 Products Construction-related industry experience a plus Excellent Customer service skills a must Ability to read, analyze and interpret technical manuals, alerts, periodicals, technical procedures. Ability to effectively present information and respond to questions from users, managers, and customers. Strong communication skills, both written and verbal Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Requires regular contact both inside and outside the company. Able to project detail oriented image for the company in person and over the telephone Requires the ability to work independently towards general results, and to devise new methods and meet new conditions for involved/complex jobs. Tasks involve operation within the overall business philosophy and strategy. Requires continuous use of independent judgment, initiative, and ingenuity in a wide variety of very complex issues. A valid Driver's License and reliable transportation required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
The Field Service Engineer will provide technical support to assist group computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity, electronic mail, and operating systems. They will be responsible for assigned jobsite mobilization and demobilization as assigned by the Regional Manager in their region. All of these responsibilities will need to be performed in a highly detail oriented manner. What You'll Do: Install, troubleshoot and repair hardware, software, peripheral equipment, and voice and data connectivity for all jobsite and corporate systems within their region; Perform Jobsite Mobilization and Demobilization as required; Install and support company standard software applications as needed; Participates in team projects that enhance the quality and efficiency of IT services as directed by the Regional Manager; Perform minor hardware upgrades and repairs such as installing memory or batteries; Work with customers proactively to address and resolve service requests and/or to gather information necessary to resolve service requests from inception to completion; Communicate with other IT team members and customers to resolve issues and expedite work; Maintain a favorable working relationship with all employees to facilitate productivity and continued improvement including IT team members, customers, partners and suppliers; Handle irate customers in a detail oriented and courteous manner; Track all assigned work in the IT Service Management system as required by current policies and procedures; Be responsive to customers' service requests; Willing to work during non business hours, including weekends, holidays, early mornings and late nights, which will include travel local or distance, when necessary; Effectively determine when to escalate a task to the next tier of support.
Requirements
We're Looking For: Ability to manage several tasks simultaneously. Excellent verbal and written communication skills to effectively communicate with appropriate parties Ability to understand technology processes and tools and utilize them to improve on all our technology efforts 2 Minimum of 2 years technical support experience troubleshooting, diagnosing, and repairing PCs, Printers and Peripherals Working Knowledge of Microsoft Server 2012 and 2016 a plus Experience troubleshooting Microsoft Windows 10 and Microsoft O365 Products Construction-related industry experience a plus Excellent Customer service skills a must Ability to read, analyze and interpret technical manuals, alerts, periodicals, technical procedures. Ability to effectively present information and respond to questions from users, managers, and customers. Strong communication skills, both written and verbal Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Requires regular contact both inside and outside the company. Able to project detail oriented image for the company in person and over the telephone Requires the ability to work independently towards general results, and to devise new methods and meet new conditions for involved/complex jobs. Tasks involve operation within the overall business philosophy and strategy. Requires continuous use of independent judgment, initiative, and ingenuity in a wide variety of very complex issues. A valid Driver's License and reliable transportation required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.