Overview
On Site
$30 - $30 hourly
Contract - W2
Contract - Temp
Skills
Attention To Detail
Testing
Training
Business Rules
Collaboration
Scrum
Requirements Elicitation
Test Cases
PASS
Writing
Call Center
Acceptance Testing
Editing
Documentation
Workflow
Communication
Organizational Skills
User Stories
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Houston, TX that is seeking a detail-oriented and highly communicative Functional Business Analyst to support system user groups-primarily call center agents-through precise documentation, process refinement, and hands-on testing. This role is critical in ensuring business rules and system changes are clearly communicated, accurately documented, and thoroughly validated.
Key Responsibilities:
User Communication & Training Updates:
* Draft concise, high-quality announcements and training updates for large user groups (e.g., 1200+ call center agents)
* Communicate new business rules, manual procedures, and system actions in clear, actionable language-typically in 1/4-to-1/2-page formats
Process Documentation:
* Edit and create step-by-step action documents that guide agents through manual, verbal, and system-based procedures
* Ensure documentation reflects both current and future-state processes post-implementation
Business Requirements Development:
* Collaborate with Project Managers, Scrum Masters, and other stakeholders to capture and write detailed business requirements and user stories
* Translate business needs into clear, structured documentation for system enhancements-without leading requirement-gathering sessions
User Acceptance Testing (UAT):
* Independently execute UAT, validate test cases, and determine pass/fail outcomes
* Confirm production readiness and ensure system functionality aligns with business expectations at launch
REQUIREMENTS:
* Proven experience writing communications for large system user groups, especially call center environments
* Hands-on experience conducting UAT and validating production environments
* Strong editing and documentation skills for operational processes and agent workflows
* Excellent written communication and organizational skills
* Demonstrated ability to write detailed business requirements and user stories
* Ability to work cross-functionally with technical and business teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Houston, TX that is seeking a detail-oriented and highly communicative Functional Business Analyst to support system user groups-primarily call center agents-through precise documentation, process refinement, and hands-on testing. This role is critical in ensuring business rules and system changes are clearly communicated, accurately documented, and thoroughly validated.
Key Responsibilities:
User Communication & Training Updates:
* Draft concise, high-quality announcements and training updates for large user groups (e.g., 1200+ call center agents)
* Communicate new business rules, manual procedures, and system actions in clear, actionable language-typically in 1/4-to-1/2-page formats
Process Documentation:
* Edit and create step-by-step action documents that guide agents through manual, verbal, and system-based procedures
* Ensure documentation reflects both current and future-state processes post-implementation
Business Requirements Development:
* Collaborate with Project Managers, Scrum Masters, and other stakeholders to capture and write detailed business requirements and user stories
* Translate business needs into clear, structured documentation for system enhancements-without leading requirement-gathering sessions
User Acceptance Testing (UAT):
* Independently execute UAT, validate test cases, and determine pass/fail outcomes
* Confirm production readiness and ensure system functionality aligns with business expectations at launch
REQUIREMENTS:
* Proven experience writing communications for large system user groups, especially call center environments
* Hands-on experience conducting UAT and validating production environments
* Strong editing and documentation skills for operational processes and agent workflows
* Excellent written communication and organizational skills
* Demonstrated ability to write detailed business requirements and user stories
* Ability to work cross-functionally with technical and business teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.