Production Support Engineer

Overview

Remote
Depends on Experience
Full Time

Skills

Amazon Web Services
Customer Facing
Customer Satisfaction
Dynamics
Dynatrace
FOCUS
Collaboration
Communication
Continuous Improvement
Customer Experience
Finance
Analytical Skill
Application Service Management
Change Management
Clustering
Problem Management
Recovery
Red Hat Linux
Splunk
Unix
Operational Excellence
Leadership
MEAN Stack
Microsoft Azure
Microsoft Windows
MongoDB
Fiserv
Global Delivery
IT Service Management
ITIL
Job Scheduling
KPI
Oracle
Oracle ASM
Performance Monitoring
Production Support

Job Details

Job Description

Job Title:

Output Solutions Production Assurance App Ops Engineer

Job Purpose:

As a App Ops support specialist in Output Solutions, you will be responsible for delivering a predictable and positive customer experience for the products and services our client s use daily. We are seeking an experienced support specialist to join a highly skilled and customer-focused team. The ideal candidate will have client facing experience in a fast paced, dynamic setting with a focus on continuous improvement. The role requires outstanding problem management, communication, collaboration and ability to drive operational improvement across our change management, mean time to restore and incident reduction objectives. The App Ops Director will work closely with senior leadership and cross-functional teams to strategize and develop short and long term plans that usher in new levels of operational excellence and client satisfaction based on production stability metrics and trends.

Job Description:

  • Works on moderate to complex issues where analysis of situations or data requires an in-depth knowledge of the Function/BU
  • Manage Issuer Solutions ITSM quality through standardized operating procedures, best practices and focus on continuous improvement initiatives.
  • Evaluate and assess daily, weekly, monthly, yearly operational, and technical metrics/KPIs for continuous improvement opportunities to help minimize financial and reputational impact to Fiserv and our clients.
  • Partner with multiple divisions, both business and technical, throughout the firm to drive a reduction in client impacting incidents, improvements in MTTR, change success and problem management.
  • Support and drive automation, elimination, and simplification of our current processes.
  • Participation in an on-call production support schedule, if needed.
  • Other duties as assigned to support the Issuer Solutions Organization.

Basic Educations Qualifications for Consideration:

  • Bachelor s degree or foreign equivalent required.
  • Will also consider one year of relevant work experience in lieu of every year of education.

Preferred Skills, Experience:

  • At least 3 plus years of experience in Unix, Oracle, Windows, AWS, Azure, Redhat Openshift, ARO clustering, MongoDB, Yugabyte, job scheduling tools and Java
  • At least 3 plus years of experience in production support activities and application performance monitoring using tools like Splunk, Dynatrace, App Dynamics, CA ASM and moogsoft.
  • At least 3 plus years of experience with IT service management and ITIL framework
  • Good analytical and troubleshooting skills
  • Strong communication skills
  • Ability to work in team environment and client interfacing skills.
  • Experience and desire to work in a Global Delivery environment
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