Functional Lead Customer Billing

Role:- Functional Lead Customer Billing (Customer 1)

Location: Preferably in Waltham / Boston, MA Area. Remote options can be considered for exceptional candidates.

Summary:

We are seeking a proactive and detail-oriented Functional Lead to lead the billing process definition, optimization, and stakeholder coordination for Customer 1, one of our strategic enterprise clients. This role requires a deep understanding of billing processes, customer requirements, and cross-functional collaboration between business and technical teams to ensure accurate, timely, and scalable billing solutions.

Key Skills and Qualifications:

• Functional Expertise:

Candidate should be having following functional skills.

• Energy & Utility domain
• Specific to Customer/1:

o Understanding about Meter-To-Cash (M2C) process

o CSS Data Modeling

o CSS-Meter download and upload process

o CSS-Prebilling

o CSS-Billing (Regular billing, Off cycle billing, Budget Billing, Billing exception handling, CARP processing, Payment plans etc.)

o CSS-Invoicing

o CSS Cash processing

o CSS-Credit and collection, Service orders.

• CSS Dev Tool
• Tariff modeling (i.e. Rate, Revenue, Rider, Charge type, cons type etc.)
• AMI and Non-AMI meters, Interval, Non-interval readings
• Net Metering
• Remote Net Metering
• Smart grid
• On-Peak, Off-Peak etc.

• Business Analysis:

o Strong skills in business process mapping, requirement documentation, and stakeholder interviews

o Experience with user story creation, acceptance criteria definition, and backlog grooming

• Communication & Stakeholder Management:

o Excellent verbal and written communication skills

o Ability to manage multiple stakeholders and balance competing priorities

• Tools & Methodologies:

o Proficiency in tools such as Jira, Confluence, Excel, Visio, or Lucidchart

o Familiarity with Agile/Scrum methodologies

Roles and Responsibilities:

• Requirement Gathering & Documentation:

Engage with business stakeholders and Customer 1 to gather, define, and validate billing requirements, including pricing models, invoice formats, tax rules, and usage metrics.

• Process Design & Optimization:

Design and document billing workflows that align with Customer 1 s contract terms and service-level agreements; identify and recommend process improvements.

• Cross-Functional Coordination:

Collaborate with Product, Engineering, Finance, and Customer Success teams to ensure alignment and execution of billing-related initiatives.

• Functional Testing & Validation:

Define test scenarios and perform functional testing on billing solutions to validate compliance with business requirements.

• Customer Communication & Support:

Act as the primary functional interface for Customer 1, managing expectations, gathering feedback, and resolving functional billing issues.

• Change Management:

Support change request processes by assessing impacts, coordinating approvals, and managing deployment timelines for billing-related enhancements.

• Training & Enablement:

Provide training and documentation to internal stakeholders on Customer 1 billing processes and tools.

• Reporting & Analysis:

Analyze billing reports, trends, and exceptions to ensure business rules are functioning as intended; support finance teams in reconciliation and audit processes.