Overview
Hybrid3 Days onsite 2 days remote
$80,000 - $100,000
Full Time
No Travel Required
Skills
IT Service Management
ITIL
Problem Solving
Computer Science
Process Improvement
Information Technology
Effective Communication
Decision-making
Conflict Resolution
Business Administration
Analytical Skill
Job Details
Role:- ITSM/ITIL Lead /Change Manager
Location: Chicago, IL or Princeton, NJ ( Hybrid ) 3 days Onsite 2 days Remote
Duration: Full-time
Keywords: ITIL, Lead, ITSM, Change management, Incident management
NOTE: Candidate should have lead or managerial experience
Skills
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- ITIL Foundation Certification is required; advanced ITIL certifications are preferred.
- Experience in supporting ITIL processes in a medium to large organization.
- Strong knowledge of ITIL frameworks and best practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using ITSM tools and software.
Preferred Experience:
- Experience in IT service delivery in a 24x7 operational environment.
- Experience in process improvement initiatives.
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