Program Manager

Program Manager

Location: All 5 day Onsite manager prefers Washington, D.C. as the primary location.

Mandatory Areas

Must have skills.

• Agile methodologies, RACI, dashboards, optimize flow, MS Project,Data & Analytics
• Domain Experience (If any ) Retail

Job description:

Program Strategy & Planning

Translate business objectives into clear program charters, scope, success metrics (OKRs), and value hypotheses.

Develop integrated plans (roadmaps, timelines, dependency maps, resource plans) for multi-team initiatives.

Facilitate prioritization with Product and Engineering; run quarterly/PI planning (Scrum/SAFe, as appropriate).

Execution & Delivery

Own program schedules; track against milestones; manage critical path, dependencies, and scope changes.

Run cadences: stand-ups, scrum-of-scrums, release planning, risk reviews, and post-mortems.

Drive release readiness with engineering, QA, security, and operations; enforce change management.

Risk, Compliance & Governance

Identify and maintain a risk register; establish mitigation and contingency plans.

Ensure compliance with security, privacy, accessibility, and regulatory requirements (e.g., SOC 2, ISO 27001, GDPR, HIPAA-customize as needed).

Maintain program documentation (charters, RACI, decision logs, architecture & runbooks) in Confluence or equivalent.

Technical Leadership & Cross-Functional Alignment

Partner with architects to validate solution designs against non-functional requirements (scalability, reliability, performance, cost).

Facilitate trade-off decisions (build vs. buy, roadmap vs. technical debt).

Align technical dependencies across services, platforms, and shared components.

Stakeholder Management & Communication

Provide transparent status reporting (dashboards, burn-up charts, KPIs) tailored to executives and teams.

Lead steering committees; escalate blockers early with options and recommendations.

Drive change enablement with documentation, training, and adoption metrics.

Continuous Improvement

Implement delivery metrics and retrospectives; optimize flow (WIP limits, SDLC guardrails).

Standardize program processes, templates, and tooling; mentor PMs/engineers on best practices.

________________________________________

Key Deliverables

Program Charter, OKRs, and Business Case

Integrated Roadmap & Release Plan

Risk/Issue/Dependency Register

Architecture & Technical Decision Log

Status Reports and Executive Dashboards

Change Management & Release Readiness Checklist

Post-Implementation Review (PIR) and Lessons Learned

________________________________________

Required Qualifications

Bachelor's in Computer Science, Engineering, Information Systems, or related field (Master's preferred).

6 10+ years in technical program/project management, product delivery, or engineering leadership.

Proven success delivering large-scale software or platform initiatives across multiple teams.

Strong knowledge of SDLC, Agile (Scrum/Kanban/SAFe), DevOps/CI-CD, and cloud-native architectures.

Excellent communication (written/verbal), facilitation, and stakeholder management skills.

Advanced proficiency in program tooling: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, or equivalent.

________________________________________

Preferred Qualifications

Experience with one or more domains: Cloud (Azure/AWS/Google Cloud Platform), Data & Analytics, AI/ML, Security & Identity, FinTech/Payments, E-commerce, or Enterprise SaaS.

Certifications: PMP, PMI-ACP, CSM/SAFe, or AWS/Azure/Google Cloud Platform cloud certifications.

Familiarity with SRE practices (SLIs/SLOs/Error Budgets), observability, and cost optimization (FinOps).

Experience with compliance standards relevant to your industry (e.g., PCI DSS for payments, HIPAA for healthcare).

________________________________________

Core Competencies

Technical Depth: Can engage on architecture, APIs, data pipelines, cloud infra, scalability, and operational readiness.

Systems Thinking: Understands end-to-end flows and how changes ripple across ecosystems.

Execution Excellence: Drives predictability, eliminates blockers, and ships outcomes-not just artifacts.

Influence Without Authority: Builds alignment across teams with different incentives.

Decision Quality: Frames trade-offs with data; chooses scalable long-term solutions.

Customer & Business Focus: Links technical delivery to measurable business value and user impact.

________________________________________

Tools & Technologies

Planning: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, Miro.

Engineering & DevOps: Git/GitHub/GitLab, Jenkins/Azure DevOps Pipelines/GitHub Actions, Docker, Kubernetes.

Cloud: AWS (EC2, EKS, S3, Lambda), Azure (AKS, ADO, App Services), Google Cloud Platform (GKE, Cloud Run).

Data/AI: Databricks, Spark, Kafka, Airflow, dbt, Snowflake/BigQuery/Redshift, MLflow, Feature Stores.

Observability: Prometheus, Grafana, New Relic, Dynatrace, Splunk, ELK.

Security/Compliance: Vault, Defender, Prisma, Okta, SonarQube, Snyk.

Collaboration: Microsoft 365, Teams, SharePoint, Power BI, Slack.

________________________________________

Success Metrics & KPIs

Delivery Predictability: % milestones met, variance to plan, lead/cycle time.

Quality & Reliability: Defect escape rate, MTTR, change failure rate, SLO adherence.

Business Outcomes: OKR attainment, feature adoption, NPS/CSAT, revenue/cost targets.

Efficiency: Velocity trends, WIP limits adherence, automation coverage, cloud cost per transaction.

Risk & Compliance: # high-severity risks mitigated, audit readiness, policy adherence.