Senior Technical Support Engineer

Overview

Hybrid
$45
Contract - W2
Contract - Independent

Job Details

Job Title: Senior Technical Support Engineer 

Travel - 3 days out of the week to IL will be for only a short time. 
Hybrid - After travel, 2 days remote with 3 days in the office 
Rate - $40 to $45 per hour on W2 
Terms - Contract to Hire 

No 3rd Party company candidates allowed 

Overview:
We’re looking for a Senior Technical Support Engineer to join a traveling team responsible for restoring and upgrading end-user systems impacted by ransomware. This hands-on role focuses on system recovery, network reintegration, and operating system migrations across multiple locations.

Key Responsibilities:

  • Remediate ransomware-infected laptops, ensuring all systems are fully cleaned, restored, and secured.

  • Reconnect approximately 150 laptops to the corporate network, verifying connectivity and system performance.

  • Migrate user devices from Windows 10 to Windows 11, including backups, compatibility checks, and post-migration validation.

  • Work closely with local IT teams to minimize downtime and ensure successful system restoration.

  • Maintain accurate documentation of remediation processes, configurations, and migration results.

  • Travel to various client sites as part of a coordinated field support team.

Qualifications:

  • Strong background in technical support, system administration, or infrastructure engineering.

  • Proficient in Windows 10/11 environments, network configuration, and system security practices.

  • Experience with ransomware remediation or large-scale endpoint recovery preferred.

  • Excellent troubleshooting, communication, and documentation skills.

  • Willingness to travel extensively as part of a project-based support team.
     

Skills - Microsoft, O365, AD, GP, hardware, office365, imaging, laptops
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