Product Manager

Benefits: Offers comprehensive benefits package, including medical/dental/vision insurance, unlimited paid time off, and/or family leave. Stock options are available once there is a significant contribution to the company's success.

Looking for a dynamic Senior Product Manager to drive product development, feature periodization and Agile team leadership. The company is scaling its platform and requires a dedicated Product Manager to oversee application development, coordinate releases, and ensure product reliability.

Core Competencies

• Skill with designing scalable, cloud-based, enterprise-class software solutions either as a UX designer, or software engineer
• Deep understanding of human interface design and/or application programming interface design
• Skill with leading an Agile product development team composed of UX designers and software engineers
• Skill with identifying key decision points and building consensus around the best decision for the company
• Exceptional communication skills, particularly when translating technical concepts and jargon for non-technical team members and customers

Core Responsibilities:

• Being the SCRUM master for at least one software development team
• Coordinating weekly releases of new features and/or bug fixes for at least one product
• Be the primary responsible person for the reliability of at least one product
• Developing technical designs and acceptance criteria and/or developing UX designs and acceptance criteria for new features
• Working with Project Managers, Technical Support, Account Managers, Sales, and company executives to maintain priority for customer requests and concerns
• Supporting Project Managers with customer implementations
• Supporting Technical Support Analysts with root cause analysis for bug reports and issue investigations
• Supporting UX Designers in developing designs for new features and/or products
• Supporting Data Analysts in developing reporting tools and products for external and internal purposes

Workflow

Daily:

• Coordinating/participating in customer-facing meetings to promote, develop, or support products
• Lead meetings with software engineers to manage releases and remove barriers to completion of issues/tickets
• Provide rapid responses to customer inquires about anything impacting a product or project you are responsible for
• Evaluate the reliability and performance of the product(s)/application(s) you are responsible for and take action to address any poor performance

Weekly:

• Ensure that new code is released to production safely and on schedule, including testing that the acceptance criteria for a given issue/ticket are met prior to release
• Ensure that your software engineering team is compliant with internal development protocols manage/update product roadmaps, including the specification of priorities and communicate changes in priority to relevant company stakeholders
• Design new features and/or products in conjunction with engineers and designers
• Evaluate enhancement requests from customers and determine whether and how these requests are prioritized

Monthly:

• Lead a review of the performance of your software engineering team in the previous month and determine what actions need to be taken to improve performance
• Report on the overall performance of the products/applications you are responsible for to leadership using relevant metrics
• Report on progress with personal OKRs to your manager

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.