ServiceNow Business Analyst

Overview

Remote
Hybrid
Depends on Experience
Contract - W2

Skills

Agile
Business Analysis
ITIL
HP SiteScope
Dynatrace
ServiceNow
Splunk

Job Details

Job Title: ServiceNow Business Analyst

Location: Cincinnati, OH/Remote.

Duration: 6+ Months (Extendable)

TECHNICAL SKILLS

Must Have

  • Ability to create and write user stories
  • Bachelor's degree with 5+ years of experience in Information Technology
  • Has worked on agile team or has 2+ years of agile experience

JOB DESCRIPTION

Role: ServiceNow Business Analyst

Location: Would prefer candidate to be in Cincinnati but open to remote

GENERAL FUNCTION:

ServiceNow Business Analyst (BA) plays a critical role in bridging the gap between business needs and technology solutions. This role involves analyzing business processes, identifying areas for improvement, and delivering data-driven recommendations to stakeholders. The BA collaborates with cross-functional teams to ensure that business requirements are clearly defined, documented, and translated into effective solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • ServiceNow Business Analyst will collaborate with users to design solutions that meet business requirements
  • Evaluate current processes and identify, create and implement process improvements
  • Work with development team to design solutions that meet business needs
  • Develop and execute test cases for development work delivered by team members
  • Design and implement event management practice in ServiceNow
  • Collaborate with users to incorporate solutions delivered by development team into operational workstreams
  • Provide training and support to end-users and stakeholders

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor's degree with 5+ years of experience in Information Technology
  • Has worked on agile team or has 2+ years of agile experience
  • Ability to create and write user stories
  • Understanding of Software Development Methodologies
  • Strong problem solving skills
  • Strong collaboration skills
  • Knowledge of ITIL processes
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office suite including Outlook, PowerPoint, Word, Excel, PowerApps
  • Knowledge and understanding of incident and IT alerting platforms such as ServiceNow and xMatters
  • Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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