Chief Executive Officer

Key Responsibilities

1) Strategic Growth & Market Leadership

• Define and drive a 3–5 year strategic plan with clear market, service line, and geographic priorities.
• Identify and launch new service offerings (e.g., signal detection, benefit–risk, RWE analytics, regulatory publishing) and technology-enabled products (e.g., PV workflow automation; MedDRA API expansion).
• Build strategic partnerships with pharma/biotech sponsors, CROs, technology vendors, and data providers to accelerate scale.

2) Commercial Excellence & Client Expansion

• Own sales & revenue growth targets with a focus on EU markets and mid-to-large sponsor accounts.
• Oversee solutioning & proposals, pricing strategy, and enterprise contract negotiations.
• Establish a key account program with executive sponsorship, QBRs, and measurable value creation for top 10 accounts.

3) Operational Excellence & Delivery Quality

• Ensure compliant, efficient, and scalable delivery across PV case processing, literature surveillance, aggregate reporting, and clinical documentation (incl. oncology).
• Standardize SOPs, SLAs/OLAs, QA frameworks, and right-first-time metrics; reinforce inspection-readiness.
• Deploy digital/automation (e.g., workflow engines, AI-assisted coding/decoding, data validation) to improve TAT, quality, and margin.

4) Regulatory, Quality & Risk Management

• Uphold global regulatory compliance and audit readiness (e.g., GVP, ICH, FDA, EMA).
• Chair Quality & Compliance reviews, ensuring remediation plans and CAPAs are executed.
• Implement enterprise risk management—operational, financial, legal, data privacy, and cybersecurity.

5) Finance, P&L Ownership & Capital Stewardship

• Own P&L—revenue, gross margin, EBITDA, cash flow.
• Optimize pricing, utilization, and delivery mix; implement cost discipline and ROI-based investments.
• Prepare board packs, financial forecasts, and capital allocation proposals.

6) Leadership, Culture & Organization Building

• Build a high-performing leadership team; clarify roles, goals, and accountability.
• Strengthen talent pipelines for PV, regulatory, and clinical documentation (including EPIC/oncology experience).
• Foster a culture of client-centricity, quality, innovation, and ownership.

7) Technology & Data Strategy

• Partner with Technology to advance PV platforms, MedDRA coding/decoding APIs, documentation workflows, and analytics/reporting.
• Champion data integrity, automation, and secure-by-design architectures.