Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
Business Intelligence
Call Center
Data Modeling
Extract
Transform
Load
SQL
Tableau
Verint
Visualization
Genesys
Data Integration
Job Details
Key Required Skills:
Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys.
Should be able to work onsite in MD.
Position Description:
- Responsible for providing technical and analytical support to several large contact center sites.
- Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.
- Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
- Identify research process improvements or develop new processes as needed
- Software Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.
- SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.
- BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.
- All other duties as assigned or directed.
Skills Requirements:
- 5 years of experience in database administration and transformation.
- 3 years of experience as a reporting and visualization.
- Must be able to obtain and maintain a Public Trust. Contract requirement.
(Required Skills)
- Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration.
- ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation.
- Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights.
- Data Modeling: Strong skills in data modeling to support strategic decision-making.
Education:
- Bachelors degree with 7+ years of experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
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