Help Desk Specialist

Help Desk Specialist

Baltimore MD

Contract

Job Description :

A. Review current ROW IT systems, such as network, software, and
hardware features, for any errors or issues.
B. Provides technical end-user support, including researching user
complaints, researching issues, answering technical questions, and/or
assisting with application revisions.
C. Collaborate with the ROW Technical Committee to determine which
system requirements are necessary to remain efficient.
D. Assist in developing new ROW IT systems that address and fix any
issues shown in the current systems. Devise ways to add functionality to
existing computer systems.
E. Create analysis reports that represent the cost-benefit of any
proposed upgrades.
F. Assist the ROW IT team in implementing any new system that has been
developed and is ready for deployment.
G. Test and troubleshoot any recently implemented plans to ensure
efficient operations.
H. Maintains various records and/or documentation.
I. Develop Instruction Manuals.
J. Train ROW employees on how to use the new systems through training
programs and documents.
K. Gather and analyze system requirements.
L. Design and document systems.
M. Facilitate communication between stakeholders.
N. Ensure system quality and performance.
O. Manage system implementation and integration.