Overview
On Site
Depends on Experience
Full Time
Skills
Mainframe
Microsoft
Communication
Collaboration
Incident Manager
IBM Mainframe
PRTG
Pingdom
Whats Up Gold
Microsoft Teams
JCL
Job Details
We are seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technologies. This candidate will be responsible for quickly creating, escalating, triaging, and tracking customer technology-related incidents. May assist with the review/validation of mainframe job control language.
*Applicants could be requested to work holidays, days, afternoons, and/or midnight shifts.
Minimum Requirements:
- 4+ years of experience as an Incident Manager
- 5+ years of experience with Microsoft Teams
- Excellent communication skills (necessary to collaborate with IT staff, customers, and vendors).
- Experience utilizing graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services.
- Experience in monitoring mainframe control consoles, periodically checking system performance.
- Perform deliveries as assigned and must be able to lift 50 pounds.
Environment:
- Microsoft Teams
- What s Up Gold
- Pingdom
- PRTG
- IBM Mainframe
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.