General Manager

General Manager: Department: Operations

Schedule:

Monday through Thursday 7:00 am to 4:00 pm, Friday 7:30 am to 11:30 pm

Who is EMS?

EMS, a division of Dielectric Manufacturing, is a contract manufacturer of bus bar systems, specializing in copper and aluminum. Our dedication to customer service and client relationships is unmatched. Our company values guide all that we do

Open to Change | Passion | Get r Done| Respect | Responsible & Accountable | Accept the Challenge

Job Summary:

The General Manager is responsible for leading all, administrative, operational, and human resources functions across the organization. This role provides strategic oversight of internal departments, ensures the accuracy and integrity of operational processes, and supports employees, vendors and customers through efficient and responsive management. Reports to Dielectric Executive Management on the health of the EMS organization. The ideal candidate is a hands-on leader with strong business acumen, exceptional organizational skills, and the ability to make informed decisions in a fast-paced manufacturing environment.

Key Responsibilities: General Management

Establish man and machine rates for new year costing.

Maintain operational software systems.

Resolve customer and vendor account discrepancies, by following RMA process

Manage insurance coverage and documentation for company vehicles

Maintain current registrations and insurance cards.

Provide leadership and direction to all internal departments

Serve as ISO Internal Auditor and participate in Management Review.

Prepare and maintain business forms, licenses, and company records.

Support audits and maintain regulatory compliance.

Manage utility and service contracts.

Participate in customer and vendor meetings.

Serve as primary EMS representative.

Review building maintenance needs and vendor proposals.

Vendor Management

Oversee company credit card activity, expenses, and reconciliations.

Provide credit references as needed.

Approve vendor invoices and ensure process accuracy and traceability

Approve purchase requests outside of material

Customer Management

Evaluate customer credit limits and approve or deny payment terms.

Manage payment terms

Monitor Accounts Receivable for delinquency resolution.

Monitor fluctuations in Sales by Customer root cause of declines/inclines

Communicate with outside Sales regarding customer fluctuations.

Staff Management

Maintain positive environment through edification and honest, yet positive remediation.

Establish profit margin goals for Estimating Team

Oversee and manage Estimating team with corresponding metrics and reporting

Lead full-cycle AP, AR, Purchasing, and Logistics processes

Support employees with health insurance-related issues.

Maintain employee beneficiary records.

Ensure accurate employee information and payroll data.

Lead new hire onboarding and general HR functions.

Negotiate compensation packages and maintain job descriptions.

Coordinate staffing needs with agencies.

Submit required new-hire reporting.

Assist with bonus programs, commission schedules, and compensation reviews.

Approve medical and safety-related reimbursements

Oversee required employee training.

Participate in corrective action, remediation, and terminations.

Interview candidates for all roles.

Approve vacation requests and support staffing balance.

Work Environment:

Primary office environment with frequent interaction on the manufacturing floor.

Exposure to noise, equipment, and temperature variations when on the shop floor.

Requires sitting, standing, and light lifting of files, office materials, and documentation.

Compensation and Benefits:

Competitive salary based on experience.

We offer excellent wages and comprehensive benefits including profit sharing, 100% company paid 401k match, 100% company paid health/vision/dental, regular bonuses, and more.

Must Have

7+ years of leadership experience in manufacturing, operations, finance, or business administration.

Strong financial literacy, including AP/AR oversight, costing, and credit evaluation.

Experience managing HR functions including hiring, onboarding, and employee relations.

Demonstrated ability to maintain confidentiality and professionalism.

Strong communication, analytical, and decision-making skills.

Proficient in Microsoft Office and business/ERP systems.