Account Manager Role Overview

Position Summary

We re looking for a results-driven Account Manager to oversee client relationships, ensure consistent service delivery, and identify ways to strengthen operations and business development. This position involves close collaboration with internal teams and external partners, requiring a hands-on approach to communication, issue resolution, and performance tracking. The Account Manager serves as the key contact for clients, helping to coordinate reliable and effective logistics services. Prior experience in vehicle transportation especially in working with automotive manufacturers, auctions, or dealer networks is highly preferred.

Primary Responsibilities

Client Success & Relationship Management

• Foster and maintain meaningful relationships with clients, focusing on loyalty and satisfaction.
• Serve as the day-to-day point of contact between customers and external brokerage networks to ensure alignment and issue resolution.

Operational Coordination

• Collaborate with national clients, vendors, and internal stakeholders to design and implement customized solutions.
• Coordinate with claims and support teams to resolve challenges quickly and effectively.

Business Development & Profit Optimization

• Spot and pursue opportunities to expand services and improve overall profit margins.
• Evaluate on-demand pricing opportunities to maximize revenue without compromising value.

Service Quality & Performance Oversight

• Proactively monitor service concerns and investigate irregularities, recommending improvements.
• Review and act on client KPIs to support ongoing improvements in performance and satisfaction.

Quote & Bid Management

• Manage pricing requests and formal bids using CRM platforms like Salesforce.
• Work closely with pricing teams to address ad-hoc move requests and ensure accurate bid submission and tracking.

Quarterly Performance Reviews

• Lead preparation of QBRs, compiling performance metrics, identifying trends, and outlining actionable insights for growth.

Inventory & Terminal Coordination

• Conduct regular audits of held units, dwell times, and yard counts to ensure process compliance.
• Work with logistics teams to uphold service levels and maintain accurate reporting.

Client Meetings & Issue Management

• Organize and lead periodic check-ins and reviews with clients, including agendas and follow-up tracking.
• Partner with field teams to resolve issues and maintain operational continuity.
• Document all outcomes and log relevant notes in CRM systems, escalating critical matters as needed.

Communication & Collaboration

• Internal: Keep relevant teams informed of critical issues and maintain weekly account summaries.
• Client-facing: Respond promptly to inquiries, maintain regular outreach, and ensure high-touch communication.

Skills & Experience

• Client-Centric Approach: Committed to delivering excellent service and cultivating strong partnerships.
• Strong Communicator: Able to convey information clearly and effectively across teams and client organizations.
• Organized & Methodical: Capable of balancing multiple priorities while maintaining attention to detail.
• Analytical Thinker: Comfortable evaluating scenarios and making sound decisions in fast-moving environments.
• Technology Proficiency: Skilled in Excel and logistics platforms including routing or dispatch tools.
• Background: Bachelor s degree or 5+ years in account management or customer service roles, preferably within logistics, transportation, or automotive services.