Technical Support Engineer V

RESPONSIBILITIES:
Kforce has a client in Basking Ridge, NJ that is seeking a highly skilled and experienced Technical Support Engineer V to serve as a subject matter expert (SME) in supporting and maintaining a complex cloud-based infrastructure. This is a 3-month, remote contract with high possibility of extension. This individual will play a key role in managing and troubleshooting systems built on Windows, Red Hat, and VMware vSphere, with a strong focus on the Aura Stack platform. The ideal candidate will have deep technical expertise, a proactive approach to issue resolution, and a strong commitment to maintaining system security and performance.

Primary Responsibilities:
* Serve as the technical lead during complex outages, providing expert-level troubleshooting and guidance under high-pressure scenarios, including participation in on-call rotation during nights and weekends
* Deliver Tier II/III support for application investigation, resolution, and escalation across the organization's technology ecosystem
* Conduct periodic system security and performance reviews, ensuring the environment remains compliant, optimized, and resilient
* Create and maintain accurate and comprehensive technical documentation, including system configurations, troubleshooting procedures, and platform architecture
* Communicate technical information clearly and professionally through oral and written reports, ensuring transparency and alignment with internal and external stakeholders
* Manage and maintain certificates and licenses across the Aura Stack platform, ensuring continuity and compliance
* Remediate security vulnerabilities in accordance with FedRAMP-mandated timelines, working closely with security and compliance teams
* Demonstrate a willingness to learn and support a wide range of third-party software and hardware applications from multiple vendors

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
* Extensive experience with Windows Server, Red Hat Linux, and VMware vSphere in a cloud or hybrid-cloud environment
* Proven experience troubleshooting and supporting Aura Stack or similar cloud infrastructure platforms
* Strong understanding of cloud integration, security best practices, and performance tuning
* Excellent communication and documentation skills
* Ability to work both independently and collaboratively in a fast-paced, mission-critical environment
* Ability to work on-call, and be flexible with additional hours
* Familiarity with FedRAMP compliance is strongly preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.