Help Desk Technician I

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

IT Consulting
Help Desk
IT Service Management
Technical Support
Break/Fix
Onboarding
Computer Hardware
Issue Tracking
Reporting
Management
Customer Service
Microsoft Windows
Microsoft Office
Adobe
Active Directory
Cloud Computing
Microsoft Azure
CompTIA
SANS

Job Details

SystemDomain, a leading provider of information technology consulting Services firm based in Chicago is looking for IT Professionals. Our high-performance consultants offer technological expertise, strategic insights, and knowledge of their industry experience. Established in 1999, we partner with our customers to build stronger innovative business solutions and to solve their most important and complex business challenges. For more information about SystemDomain, please visit



Job Title: Help Desk Technician I

Location: Austin, TX (Onsite)

Duration: 6+ Months


Position Overview

We are seeking two Help Desk Technician I professionals to provide first-level technical support within the Technical Services and Operations team. The role involves responding to support requests, troubleshooting routine issues, assisting users of all technical levels, and documenting all incidents in the ticketing system.


Responsibilities

  • Provide first-line technical support via phone, email, and in-person
  • Diagnose and troubleshoot routine technical issues
  • Perform basic support tasks: password resets, printer setup, break/fix instructions, website content updates
  • Support onboarding by creating user accounts and configuring hardware
  • Assist with A/V setup and troubleshooting for conference rooms
  • Escalate advanced issues to higher-level support
  • Document all service requests and resolutions in the ticketing system
  • Report recurring issues or trends to management
  • Follow pre-documented procedures for complex configurations


Required Skills & Experience

  • 3+ years delivering exceptional customer service across phone, email, and in-person channels
  • 2+ years supporting users with varying levels of technical proficiency
  • 2+ years troubleshooting computers and supporting Windows 10, Microsoft Office Suite, Adobe tools, etc.
  • 1+ year experience with Active Directory
  • 1+ year experience with cloud platforms (e.g., Microsoft Azure)


Preferred Skills

  • CompTIA A+, CompTIA ITF+, or similar certifications
  • Interest in long-term career growth and potential full-time hire

Contact : , recruiter at systemdomaininc dot com

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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