Customer Service (Ticketing/MS office/Sales/)

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

Acceptance Testing
Analytical Skill
Attention To Detail
Business Analysis
Communication
Data Entry
Health Care
Issue Tracking
Management
Medicare
Microsoft
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Positive Attitude
Project Management
Regulatory Compliance
Sales
Voicemail
Web Portals

Job Details

Title: Customer Service Associate
Location: Eagan, MN
Hybrid (2 days per week) onsite in Eagan (Buildings closed on Fridays) The team's anchor day is Tuesday.

Duration: 6+ Months contract

JOB DESCRIPTION

Sales Technology Associate

The Impact You Will Have

The Sales Technology team supports a range of tools used by agents, clients, and internal stakeholders. This role provides operational support for the team, including assistance with portal functionality, supporting agents and internal sales, and annual enrollment activities related to supported portals.

Responsibilities include providing support for users of Blue Cross portals managed by the Sales Technology team, managing inquiries through email, voicemail, and a ticketing system, ensuring timely and accurate responses.

This requires strong interpersonal skills to handle multiple tasks efficiently while collaborating with the Sales Technology team and interfacing with other groups such as sales, IT, external vendors, and subject matter experts.
Your Responsibilities

  • Monitor and respond to inquiries via email, voicemail, and ticketing systems.
  • Track and manage support tasks using Microsoft Teams and ticketing tools.
  • Participate in user acceptance testing and reviews for annual renewal projects.
  • Make outbound calls and respond to access-related issues, including password resets, and high priority tickets.
  • Support Small Group sales processes, including data entry and ID card requests.
  • Attend meetings and contribute to assigned activities as needed.

Required Skills and Experience

  • Strong analytical, problem identification and resolution skills.
  • Clear written and verbal communication skills and strong attention to detail.
  • Ability to deliver results and manage multiple priorities in a fast-paced, deadline-driven environment with shifting demands and high complexity.
  • Positive attitude and the ability to participate as part of a team to ensure plan compliance.
  • Strong application knowledge of Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
  • 2+ years of experience

Preferred Skills and Experience

  • Experience working with non-profit or healthcare organization
  • Familiarity with healthcare products and services, including Medicare.
  • Experience or Interest in technology platforms, business analysis, communications, or project management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Javen Technologies, Inc