Analyst, Forecasting

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

In short, You will be responsible for developing and maintaining accurate forecasts for our contact center, helping drive staffing, planning, and strategic decision-making across our loan servicing operations.

In long, you will be responsible for:

• Build, maintain, and enhance short-term and long-term forecasts using various forecasting techniques, historical trends, and data-driven judgment.
• Partner with operational leaders and cross-functional teams to gather requirements, understand business drivers, and ensure forecasts align with broader contact strategy initiatives.
• Analyze omni-channel volume patterns (calls, texts, chats, etc.) to detect trends, anomalies, and emerging behaviors that impact service delivery.
• Evaluate forecasting accuracy through variance analysis and recommend improvements to forecasting models and operational strategies.
• Ensure consistent, accurate reporting and data integrity across all forecasting and analytics outputs.
• Recommend and implement data-based strategy changes that improve efficiency, staffing accuracy, and overall contact center performance.
• Contribute to the development of automation, tooling, and scalable reporting processes.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. You can translate complex data into clear insights for a wide range of audiences, including senior leadership.
• Analytical and curious. You love digging into data, asking questions, and understanding the "why" behind the numbers.
• Management material. We're looking for someone who can grow, lead initiatives, and build influence across the organization.
• Passionate and goal-oriented. You aim high and push yourself to exceed expectations.
• Entrepreneurial spirit. You embrace innovation, challenge assumptions, and continuously seek ways to improve processes and outcomes.
• Strategic thinker. You have a future-focused mindset and bring an analytical, solution-oriented approach to your work.
• Operate autonomously. We don't micromanage. You take ownership, drive your own work, and deliver high-quality results independently.
• Agile in a fast-paced environment. We move quickly. You thrive in an environment that's always evolving.

The Specifics:

• 1+ years in forecasting, analytics, workforce management, or related analytical roles
• Strong verbal and written communication skills.
• Bachelor's degree or equivalent hands-on experience.
• Experience partnering across departments and building strong working relationships.

Nice to Haves.

• Experience with Genesys or other contact center platforms.
• Workforce management or call center analytics experience.
• Financial services industry experience.
• SQL or Snowflake experience.
• Python experience (pandas, NumPy, forecasting libraries, automation, etc.).
• Experience with BI tools (Tableau, Power BI, etc.).

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!

• Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!