Overview
On Site
USD 60,000.00 - 70,000.00 per year
Full Time
Skills
IT Operations
Jersey
Technical Support
Onboarding
Printing
Network Design
Collaboration
Information Security
Network
Microsoft Windows
Microsoft Office
Microsoft Azure
Active Directory
Productivity
Customer Service
JIRA
Management
Workflow
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team.
Responsibilities:
Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network.
Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture.
Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively.
Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated.
Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues.
Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365.
Exhibit experience with Active Directory (Azure AD).
Show passion and obsession for delivering the highest levels of quality customer service.
Communicate technical concepts successfully to non-technical people.
Requirements
Proficiency in popular technology platforms is essential, particularly in the implementation and maintenance of Active Directory.
Familiarity with popular office productivity software and its suite of applications is required.
Experience with ticketing systems for managing and resolving IT issues is needed.
Strong customer service skills are necessary for effectively assisting end users and resolving their IT-related issues.
Experience with JIRA for managing tasks, workflows, and projects is a valuable asset for this role.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team.
Responsibilities:
Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network.
Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture.
Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively.
Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated.
Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues.
Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365.
Exhibit experience with Active Directory (Azure AD).
Show passion and obsession for delivering the highest levels of quality customer service.
Communicate technical concepts successfully to non-technical people.
Requirements
Proficiency in popular technology platforms is essential, particularly in the implementation and maintenance of Active Directory.
Familiarity with popular office productivity software and its suite of applications is required.
Experience with ticketing systems for managing and resolving IT issues is needed.
Strong customer service skills are necessary for effectively assisting end users and resolving their IT-related issues.
Experience with JIRA for managing tasks, workflows, and projects is a valuable asset for this role.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.