L3 Support Tech - Windows/End point Management

Term: Contract

Pay - $58/.hr on C2C

What are the top skills required for this role?

Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).

Job Description/ Responsibilities Role Overview

Provide senior-level endpoint engineering and operational support in a highly regulated Fortune 500 life sciences environment (~16k 17k endpoints). This global role anchors endpoint expertise in the U.S. time zone, ensuring reliable services, audit-readiness, and credible representation of IT during incidents and escalations. The engineer will also act as a regional point of contact for site IT, bridging global services with local delivery.

Key Responsibilities

Deliver advanced L3/L4 engineering and troubleshooting for Microsoft Windows endpoints (Windows 10 GA & LTSC, Windows 11 IoT LTSC).

Operate and support enterprise endpoint management tools (SCCM/ConfigMgr; hybrid Entra join; contribute to Intune migration planning).

Lead endpoint representation during P1/P2 incidents: rule out endpoint causes, collaborate across AD, PKI, networking, and application teams, and maintain credibility under scrutiny.

Provide deep technical expertise at the Windows OS layer and domain level (including AD integration, authentication, and security) to complement vendor support and ensure rapid problem resolution.

Support design, deployment, and troubleshooting of Group Policy Objects (GPOs) for configuration enforcement, compliance, and issue resolution.

Partner with site L1/L2 teams to ensure SOPs, WIs, and ITSM processes are executed correctly.

Act as a regional DRI in the U.S. time zone:

o Serve as a local point of contact for endpoint services.

o Maintain regular touchpoints with IT site leaders and MSPs responsible for last-mile delivery.

o Share updates on upcoming service changes, operational initiatives, and planned activities.

Communicate effectively across audiences:

o End-user explanations in plain terms.

o Technical updates for IT peers.

o Concise management summaries for incidents or projects.

Draft and maintain technical documentation (SOPs, WIs, KBs, service descriptions) and user-facing communications.

Ensure endpoint changes (infrastructure, application installs, scripts) comply with ITSM change control and regulatory requirements.

Apply an automation-first mindset, leveraging scripting or AI-driven tools to streamline processes, improve compliance, and accelerate problem resolution.

Required Qualifications

8+ years enterprise Windows endpoint management.

Strong SCCM/ConfigMgr expertise (client, OS deployment, patching, application deployment).

Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).

Proficiency with Group Policy Objects (GPO) for configuration and compliance.

Familiarity with adjacent technologies: AD, PKI, networking fundamentals.

Composure and situational awareness in escalations; ability to manage stakeholder expectations and represent IT professionally.

U.S. time zone coverage; Northeast preferred.

Preferred Qualifications

Proficiency with Excel (pivot tables, filtering, data analysis) for large endpoint datasets.

Understanding of regulatory and quality frameworks, including GxP, FDA, GAMP 5, and global equivalents.

Awareness of industry security and compliance standards (NIST, ISO 27001, ITIL).

Understanding of Software Development Lifecycle (SDLC) processes and ability to operate within enterprise validation frameworks.

ITIL certification or equivalent experience with ITIL processes (incident, problem, change, request).

Ability to write and troubleshoot PowerShell scripts for automation and problem resolution.

Experience drafting technical and user-facing communications (SOPs, KBs, incident updates, management summaries).

Familiarity with modern cloud endpoint management (Intune, Azure AD/Entra).

Exposure to regulated or compliance-heavy industries (life sciences, pharma, med devices, finance).

Awareness of operational technology (OT) endpoints and their constraints.

Basic familiarity with querying tools (SQL or equivalent) to support troubleshooting and reporting.

Experience using AI-assisted automation or observability tooling to enhance endpoint management outcomes.

Additional Information:

Manufacturing site experience in Pharma industry

Highly responsive and Proactive approach impress customer.

Years of Experience: 16.00 Years of Experience