Overview
On Site
$$34 / hr
Contract - W2
Contract - 1 day((s))
Skills
Executive Support Technician
Job Details
Job Description:
Responsibilities:
- Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants.
- Independently resolve complex, break/fix issues in person or via telephone
- Troubleshoot Windows OS issues.
- Experience with Mac OS, iOS and Android OS.
- Expert-level experience with MS Office Suite Applications.
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
- Provide technical support to Office Services as needed.
- Provide recommendations regarding new technologies to better support all users
- Perform regular walkthroughs to provide proactive support.
- Bachelor's degree or equivalent experience (i.e., 7+ years' experience in an IT technical role).
- 5+ years' direct experience supporting C-Suite executives and other VIP staff
- 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints.
- Working technical knowledge of current protocols, operating systems, and standards.
- Strong written and oral communication skills.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation with a focus on customer satisfaction.
- Highest degree of professionalism and integrity.
- Flexibility to be on call during off hours and weekends.
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