Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Active Directory
Application Development
Communication
Customer Service
Electronic Health Record (EHR)
IT Service Management
IoT
Medical Records
Multitasking
NPI
Productivity
Training
Service Desk
Regulatory Compliance
Editing
Azure
Microsoft ATP
Job Details
Greetings from Vilwaa!
At Vilwaa, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things.
Active Directory Engineer
Location : Salisbury,MD
Job Description:
Associate's/Bachelor's Degree or appropriate level certifications preferred
One year Homecare Homebase or other Home Health electronic medical record system experience required
Demonstrate excellent customer service skills Demonstrate strong logic skills
Demonstrate understanding of current computer, telephonic and mobile technology
Demonstrate excellent verbal and written communication skills
Demonstrate exceptional ability to think quickly and logically when under pressure
Demonstrate strong capability to multitask and prioritize a busy workload
Job Description:
Will serve as first point of contact for people with questions regarding the physician and facility tables within EMR HCHB
Will maintain physician and facility tables by adding and/or editing table data submitted by customers
Will collect and verify data using various websites to confirm requirements such as PECOS, Physician Licenses, and NPI information
Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect Will document, prioritize, and monitor customer issues to ensure a timely resolution
Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
Will gain proficient working knowledge of the processes they are responsible for supporting
Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
Will identify trends in incoming issues and effectively communicate the finds to the next level of support
Will maintain productivity standard as set forth by supervisor at or above 100% Will display a sense of urgency and drive to complete tasks quickly
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.