Overview
On Site
$80 - $85
Contract - W2
Contract - Independent
Skills
Hardware & Software
Troubleshooting
Network Connectivity Troublesho
Windows OS Support
Microsoft Office 365
A+
Information Security
Remote Support
ServiceNow
Tier 2
Help Desk
Technical Support
Computer Hardware
Customer Service
Issue Tracking
Network
Job Details
Description
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skills:
- Professional experience working with computers in a Help Desk/Support role Required, 1 Year
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required, 1 Year
- Strong Customer Service Skills Required, 1 Year
- Previous experience with ServiceNow Highly desired, 1 Year
- CompTIA A+ Certification Highly desired, 1 Year
How to Apply:m
If you are interested in this exciting opportunity, please submit the following documents to
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