Informatica IDMC Admin -FTE

Responsibilities:

• New IICS Service and/or pattern enablement

• Production migration/deployment of ETL objects & associated files through CICD pipelines

• Provide L1 (Monitoring), L1.5 (Basic Dev & Incident Management) support, L2 (Complex Incident Management), and L3 (Complex Dev) support from the Customer Secured Delivery Center setup

• Continuous Platform Optimizations to improve resiliency, uptime, and resolution of vulnerabilities within SLA

• Enforce platform governance & standards

• Platform support for IICS major, minor, and ad hoc releases (EBFs)

• Development and refinement of dashboards for monitoring, capacity planning, and platform resiliency

• Execute annual Disaster Recovery & Password Rotation exercises

• Assist with audit requests

• Capacity increases and health monitoring

• Manage and support the platforms on a rotational shift basis (major support requirement during US business hours)

• Learn new platform management technologies and tools as part of the cross-skilling exercise in the project life cycle

• Customer / stakeholder management

• Skills: IICS Platform Management, Platform Support, ITSM tools knowledge, ITIL

• 9+ years of IT experience in Informatica platform management & minimum 2 years' experience in IICS platform administration/management

• Good knowledge of ITIL framework & ITSM tools

• Major incident management & excellent customer interfacing skills

• Strong email communication & client management skills

• Innovative thinking & proven automation experience

• Organizational commitment (hard working)

• Customer focorientation

• Adaptability to project requirements in terms of technical skills